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Here at Xotic Technology, we will do our best to provide you high quality products with the most competitive prices and fulfill your satisfaction!!! Big box integrators don't have the ability to provide this level of personalized support. Customer guarantees that any machine left for warranty service has no unauthorized data or software. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think! Want to upgrade your system? INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ABSOLUTELY THE WORST COMPANY!!!!!!!!!! Third, the caveats dictate that the cash discount cannot be used in conjunction with discount code, but apparently it may still void whatever discount code you used, which I don't think is fair or what one would naturally expect.Order #177240049. Amazing performance and really good customer service experience. This company has been ********* and so many ways it turns my stomach. today is May 2nd, no refund has been completed to date. Otherwise, I have absolutely nothing but great things to say about XOTIC PC. No it is not. 4. After speaking with *******, they do not return money, that is done by the business. My old gaming laptop (also from xotic pc) was out of order, so I contacted tech support and they are helpful in helping me to arrive at the conclusion that replacement is the way to go.When I ordered the replacement I needed to change payment option (see below) and the sales representative is helpful in clarifying and helping me navigate the process.With that said, the "cash discount" option is both misleading and not user friendly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The reason for this was the manufacturer of the faulty component no longer makes that product and the original would have to be sent out to be repaired at a remote facility and delay your repairs. The XOTIC PC Team is here because of you and are here to serve you. All closeouts are first come and first serve. Because sometimes no return is the easiest return of all. 4000 Lowell Circle. Save. I order a model in February the company did not send out my PC after a week. Then the next I received an Email that the model has is discontinued. Imagine my anger and frustration. Based on the aggregated responses from the assessment since its launch, we now have a white paper that highlights the key findings: Global State of Customer Service Sophistication: Leveling Up to Deliver a Modern Customer Service Experience. Anyone can write a Trustpilot review. The staff are very friendly on the phone and can answer technical questions with knowledge. We use a ticketing system for all emailed support requests that will acknowledge receipt of email within seconds of receipt. I contacted the company again about my PC. I asked for a refund. 2023 Trustpilot, Inc. All rights reserved. I was looking at several options for different people that need different setups and now have like 10 saved configurations that I no longer need.Other than that I have no issues. Lincoln, NE 68502. Business Hours. We're always looking for feedback and would like to hear from you. XOTIC PC Lifetime Telephone Customer Service & Sales. You can return any item within 30 days of shipment. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I finally made a purchase with Xotic after all these years. LIFETIME PARTS LABOR & EPIC SUPPORT WITH LIFETIME COMPLETE CARE PARTS & 30 DAY SHIPPING WARRANTY (EFFECTIVE 05/22). super happy and excited with my purchase I cant wait to have it at home, thank you. Otherwise, you are responsible for the cost of shipping. For returns outside of 30 days for Warranty or Upgrade you will be contacted prior to return approval to review your request. After fighting against constant crashes, a computer that wouldn't stay on more than 10 minutes & XoticPC stalling & shifting blame; I was able to backup my data & send the unit in for RMA around February 14th, 2020. We've tried to get in contact with you to inform you we are working with them to get your drive replaced and sent to you shortly. Any rush services, shipping warranties, or custom painting, hydro dipping, etching or skinning that has occurred are non-refundable. The customer must return damaged unit. I guess they don't care.Dear XOTICPC,Thank you. If outside of FREE Returns you will be prompted to Pay Pal to complete the purchase of a discounted shipping label, Utilize the UPS Locator on the form to find your local UPS Drop off location. After repeated attempts to contact the customer support (which was advertised in the purchase) through both phone and email my phone calls ended up with a 30 minute wait time. Learn more about how your organization can build loyalty and deliver consistent, exceptional customer experiences. I am beyond excited to receive it and I even spent the extra $50 for a rush build (Im unsure if this is worth it yet. We can cross ship you replacement parts on your PC. Returns for External Accessories purchased with laptops must be returned unopened and in their original retail package to be eligible for refund. Then they wanted me to cancel the order and buy one of their house PC. We carry parts and accessories for different vehicles. XOTIC PC - Gaming Computers - Support For each product returned for warranty service, please attach your name, address, telephone number, RMA number, and proof of date of original retail purchase. Do not get scammed by these people also. At 100%volume I can barely hear anything. Businesses across the board chose to participate in the assessment. I compared and contrasted their factory direct vs. Xotic's prices and services and found that for only a little more money I could get it through Xotic but it seemed to have a better customer service reputation (Sager doesn't have much of a reputation one way or another). One of those being NO Windows 11. A Lifetime Limited Hardware Warranty (the "Lifetime Warranty") is included with all NEW desktop computer systems and covers the original core computer. I immediately packaged it back up and completed the RMA again. If you would like to contact us to help troubleshoot any current issues you have please reach out to us when it is convenient for you. About Us | Xotic Tech NO XOTIC PC DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. Use the --resource option to specify the unique resource ID for the Azure Databricks service, which is 2ff814a6-3304-4ab8-85cb-cd0e6f879c1d. Outside of the Contiguous United States, the Customer is responsible for both directions of shipment, regardless of when a claimed defect occurs. The video card in your system, at it's core, is the ****** *** ****. The agent then responds in their own language, which is again converted through . I was charged for two computers and only ordered and received one. A report on Global State of Customer Service Sophistication - Microsoft And an excellent selection of just about any kind of computer you can think of. A huge array of top-end options from desk-tops to gaming laptops to regular old laptops and everything in between. No refund, did follow up, and new order placed in good faith with company to replace item 04/22/2022, after multiple requests from the company for refund and a letter from my bank stating their emails confirming the refund were false. All the info is easy to understand, outstanding experience!!! We also ensure all reviews are published without moderation. Customer Reviews are not used in the calculation of BBB Rating. The replacement was a different brand of component but the same model and spec as your purchase. Which they said would only take 3-days to a week. Want to upgrade your system? New Year Sale Disability Customer Support Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Gift Cards Registry Fashion Amazon Home Toys & Games Pharmacy Coupons Sell Computers Home Improvement Video Games Automotive Beauty & Personal Care Smart Home Pet Supplies Luxury . If you have any questions, pleaseContact us. That was my first anger at them. Can I get a shipping label to return my item under Warranty? So I took the computer to a local computer repair shop and they looked at. For a small cost, XOTIC PC customer assistance may provide replacement packaging. The next day I get an email saying that my order was on its way. I disconnected very angry, called them, and said "this is the worst customer service I have ever encountered and would be filing a complaint. The white paper dives into how many of todays organizations are looking to evolve their customer service and experience to satisfy these customer needs, with the assessment and guidance providing a solid foundation to start. I understand by submitting this form Microsoft is collecting my name, email and comment as a means to track comments on this website. You will not be permanently charged for the replacement part as long as the original part is returned to XOTIC PC within five (5) business days after you receive the replacement part. Everything is great about this machine except the speakers. There are no warranties, express or implied, which are not written herein. Damages excluded include but are not limited to: loss of data or software, loss of profit, loss of revenue, loss of use of the hardware system, loss of use of related equipment, cost of substituted or replacement equipment, purchasers time, injury to property, and all claims of third parties. I sent it back; it took two weeks to get an account credit. It features AMD Ryzen 4800H CPU . As a XOTIC PC Sager customer you will receive: LIFETIME Limited Labor Warranty* (on select models listed and described in the product configuration). Here are 8 tips for writing great reviews. By this time, I am furious (again) and called to speak with the owner (and of course he was unavailable). But where should they start? T here was a cancellation on my first order because there was some wire transfer issues but I reordered and eventually XOTIC received the money $******* as I made the transfer on July 28th. I sent my laptop to the company, and it was received by them on 03.08.2023 for a warranty repair. I want my money back in. There is no hiding behind that. A dedicated XOTIC PC technician will carefully complete the requested customizations for your order. It all started over 5 years ago when I bought my first laptop from xoticpc.com when i was an over the road truck driver. I haven't bought a laptop in a long time, in fact, my last one I won through a competition, so getting a laptop from a place with a good reputation was important to me.When ordering on Mozilla Firefox, I couldn't get "Customize and Order" button to do anything. Any computer that is not claimed within 30 days is considered abandoned and becomes XOTIC PC's property. I couldnt recommend them enough and cant wait for my new laptop! Modern customers expect ease and speed at every touch point; they want to interact with trained, knowledgeable staff who are empathetic to their needs. All parts are ready to ship straight from the warehouse right to your garage, so you don't have to wait long after you place your order. Keep up the awesome work xotic! Upon its return, we addressed your concerns about the component that had been replaced and waited for the original to come back from its repair and put it back into your machine. 5 pairs (10 pieces) of 100% brand new and high quality 16-SMD LED bulbs<br>Bulb color: 6000. Dynamics 365 . This will be the 2nd computer we have ordered from xotic. I purchased a high end gaming computer. Very disappointing about how my computer I bought from them was handled. xotic tech customer service Print return labels and check the status of your returns by entering your email and order number below. Always great customer service and communication. I was able to choose my laptop according to the specs I needed and XoticPC had a lot of options in helping me design a laptop according to what I wanted. In our core we unwaveringly believe hard work and perseverance will pay off in the long run. I had a few questions about my purchase and Eric was prompt and very knowledgeable about PCs. XOTIC PC will pay shipping expenses both ways only if covered by purchased warranty and you use an address within the Contiguous United States (lower 48 states). Fortunately, this evolution doesnt have to happen at one time. Xotic Tech. This information will also be processed by an outside service for Spam protection. I purchased the first one in 2014 -- a high-end ASUS ROG gaming laptop, which is still humming right along. Microsoft announced its new Azure OpenAI Service for government and the tech giant unveiled a new set of three AI commitments to its customers. Financial services led the pack at 15 percent of respondents, followed by retail, healthcare, and the public sector at about 11 percent each. Xotic Tech | XoticTech.com: Car LED Bulbs, Accessories It uses the latest technology, including AI and analytics, knowledge management, collaboration, and more, to streamline case management, enable personalized service with a 360-degree customer view, and provide visibility into how the service is performing. Customizable options for the laptop are plenty which is appreciated. So between shipping and local repair shop, it's cost me about *** total to fix my computer under warranty. whom I believe is in charge of the tech support group, about the status and . This company only kept sending me a link to a page with driver downloads and none of them worked for months. **When Promotional items are offered during promotional periods, the price of these items is taken out of the price of the desktop and provided as a Promotional Item. Your machine was properly tested and passed all tests before being sent back to you. We apologize to the mix up with the manufacturer and are proceeding with their repair and will continue to keep them updated. Date of experience: June 07, 2023 Read 1 more review about XOTIC PC I also emailed their management but got no response. View more informationon FREE Returns. I opened it and it and to my surprise it was the keyboard! Click Here Lifetime labor for all your needs Here at XOTIC PC we have one of the most comprehensive warranty policies in the industry. Excellent service when I chose the incorrect option for my operating system drive. Professional Workstations (NVIDIA QUADRO), SAGER NP9371W (CLEVO X370SNW-G) Gaming Laptop, XOTIC PC G3 Meshify Extreme Ready to Ship Gaming Desktop w/ AMD X670 RYZEN & DDR5, MSI Titan GT77HX 13VI-042US Gaming Laptop, SAGER NP7881E (CLEVO NP70SNE) Gaming Laptop, Enter your email address and order # to start, Select all items you want to return (make sure to include every item you want to return to avoid any future return complications) and select the Return Items button at the bottom. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Liquid cooling & water cooling components are warranted for one year only and are not covered by the XOTIC PC 's Lifetime Parts guarantee. Please allow 5-7 business days for us to process your return. Labor is not covered for repairs caused by physical or accidental damage, cosmetic/exterior repairs, upgrades or incomplete repairs. Any missing products must be notified to the customer within 48 hours of receipt. About a week later they said that they fixed the lights and replace the gpu with one I had in it and it was working correctly. Jon Brodkin Jon has been a reporter for Ars Technica since 2011 and covers a wide array of telecom and tech . *** All emails available upon request. It ended up taking close to 3 months and to make things worse the 2TB nvme was replaced with a 1TB nvme. Headquarters. A holistic agent experience is the heart of Dynamics 365 Customer Service, which is designed for flexibility based on the organizations unique business needs. Email sales@xoticpc.com | support@xoticpc.com, XOTIC PC Lifetime Telephone Customer Service & Sales. XOTIC PC will pay for the insurance, you just have to request it in your shipping form.

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