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Add the Entitlements related list to the Account Page Layout. Which two tools could an app builder combine to display the number of open cases on the account page? 4.The System Administrator configures the Case Auto-Response Rules. Fast2test does not offer exam dumps or questions from actual exams. We will have a half day reserved exclusively for the Trade Show on Wednesday 15th where you will be able to discover new market trends and get in touch with the best suppliers of the sector in Spain and Europe. B. Create a sharing rule to share the contact record with the community member. 2.Adding a link to a specified routing address for Email-to-Case Create a group of super users that will evaluate and manage articles. D. Create a report using the Case Lifecyle report type, B. Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting? Offering Free access to Certified Service Cloud Consultant Service 3.Support Reps' Send Email options 3.Enable Case Comment Notification to Contacts. been untouched for more than two business days. 261 Certification Preparation for Service Cloud Consultant 2.Define the Default Case Owner in Support Settings. D. Develop and publish a knowledge management system, A. Register as a new user and use Qiita more conveniently, https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html, You can efficiently read back useful information. Displays records and their related items as tabs on one screenC . Service-Cloud-Consultant Salesforce Exam Questions and ExamTopics doesn't offer Real Microsoft Exam Questions. We are pleased to invite you to the 15th AESS Congress and Trade show to be held on 15th and 16th of March in Sitges (Barcelona), in close collaboration with FEDESSA. Updated Service-Cloud-Consultant Dumps PDF - Fast2test Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. CFA and Chartered Financial Analyst are registered trademarks owned by CFA Institute. Which approach should a consultant implement type.SupportMngers have confirmed that articles of type FAQ exist in production. This group will track information with the same fields and picklist values but will need two new options on the stage field. Choose 3 answers. What should be used for migration functionality? Prepare, Plan, Validate, Execute, TestD . Create a case report with a custom summary formula to calculate the percentage of escalated casesC . Cloud Kicks use a Console App to support users. Service level agreementB . universal containers wants to notify support manager They want external support requests to be directed to customer 2.Adding a link to a specified routing address for Email-to-Case Their costs were the lowest in the industry and their service was way beyond any other competitor. is a systems driven team that develops and provides innovative packaging solutions utilizing the latest technologies in the custom packaging industry. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. Define Case Auto-Response Rules. Cloud Kicks has millions of customers. D. Implement team productivity dashboards. C . Establish Case Assignment Rules.C . Create a report using the Case Historical Trending report type. Universal Containers wants internal support requests to be directed to any of the IT representatives. Create a daily snapshot report of all cases and calculate percentage of escalated cases, A contact center manager wants to measure the impact of a new customer care program. USC can provide installation services to receive, unload, unpack and assemble your USC orders. What should the Consultant recommend to gather information on Knowledge article usefulness? 4.The System Administrator configures the Case Auto-Response Rules. Both Service Reps can chat with the customer, The chat transcripts and case are transferred, The Customer doesn't know they were transferred. Which two metrics can be used to assess the success of the new workforce management system? Which two recommendations should a Consultant suggest to help decrease customer wait times? The Secret Of Salesforce Platform-App-Builder Answers is a systems driven team that develops and provides innovative packaging solutions utilizing the latest technologies in the custom packaging industry. Fast2test doesn't offer Real Certiport Exam Questions. Cloud Kicks wants to view cases resolved on the nrst cal. If this exam changed, we will share new update questions. Updated Service-Cloud-Consultant Dumps PDF - Fast2test Pinterest, [emailprotected] Create a case escalation rules to route high-priority cases directly to supervisors for resolution.C . Which approach should a consultant implement? Choose 3 Answers. Amazon AWS Certified Solutions Architect-Professional Dump. Which approach should a consultant implement? As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy? The VP of Services at Universal Containers wants to reduce call center staffing. To continue. B. Fast2test does not offer exam dumps or questions from actual exams. A. Choose 2 answers.A . Fast2test material do not contain actual Oracle Exam Questions or materials. 4.Case Comment Notifications. 4.Ask the System Administrator to check all-day events in the Activity settings. Grant Authors access to the FaQ record type, What are three best practices that should be used when deploying Salesforce functionality to production? 1-866 572-7981. for more information. B. ANSWER Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Copyright 2023 FAST2TEST.COM. Auto-response rules let you automatically send email responses to lead or case submissions based on the record's attributes. Create a Process Builder with Scheduled Actions. Fast2test doesn't offer Real Microsoft Exam Questions. Migrate a test deployment to a staging environment for a smoother real-life experience. Compared with traditional plat preservation which of the following advantages does drone-based plant preservation have? improving KPIs, CK wants to know where to focus its efforts next. NEW QUESTION 155 The Service Manager at universal Containers manages three teams. This is negatively impacting customer satisfaction. Universal Containers wants to implement a customer service community. You can get online training in the following questions, all these questions are verified by Salesforce experts. ANSWER 4.Auto-responses Rules and Profiles. E. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number. Choose 2 answers A. IP address restrictions are set on the profile or globally for the org. Set up Email-to-Case to efficiently resolve customer issues. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience. D. Configure case escalation rules. Which four actions should you perform in sequence? Case feed layout actions do not allow for self-service. Choose 3 answersA . Which capabilities of the console can the company use to help improve its contact center performance? WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution. admin2023-01-26T17:08:19+00:00January 26th, 2023|. It has provided the following requirements: Ability for visitors to search Knowledge articles without registering or logging in Ability for over one million registered customers to securely submit cases and view the status of those cases Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Create a page layout for each article type and assign them to each team based on their product, B. Which approach should a consultant recommend in this scenario? Create case teams to help groups of people work together to solve cases. Support Managers have confirmed that articles of types FAQ exist in Production. The conference provides a unique opportunity for members to keep up to date with industry developments, meet suppliers at the Trade Show and network. C. Configure Case Escalation Rules. Assignment rules automate support processes. The agents are having problems resolving issues and have been escalating to Tier 2 for support. We are the pioneers in this industry and continue to be the leader in Container Solutions for any market in any industry. Reddit After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case . How can a consultant automate the use of suggested articles to accomplish this goal? D . In which situation is the Case Contact notified when a support representative adds a new case comment? To research the situation, the support manager wants to know the amount oftime that cases have spent within each status during their lifecycle.Which reporting solution should a consultant recommend? Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case. NEW QUESTION 148 Which Service Cloud tool requires the least agent involvement to resolve a customer issue? Create an article action for each record type and assign them to each team based on their product, D. Create a permission set for each record type and assign them to each team based on their product. NEW QUESTION 145 What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2. Create a custom related list on the case. Build a Summary report on Products and Activities. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. ANSWER CFA and Chartered Financial Analyst are registered trademarks owned by CFA Institute. Assignment rules automate support processes. 4.A Workflow Rule to add the Case Team. FALSE Configure Case Escalation Rules contain actual questions and answers from Cisco's Certification Exams. Which three benefits can be expected from KCS adoption? YouTube [All Certified Service Cloud Consultant Questions], New Version GCP Professional Cloud Architect Certificate & Helpful Information, The 5 Most In-Demand Project Management Certifications of 2019. All Rights Reserved, Summer Sale Special Limited Time 70% Discount Offer -, Load More Service-Cloud-Consultant Questions, Unlock Service-Cloud-Consultant Full Access, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (SP23), Service-Cloud-Consultant All Real Exam Questions, Service-Cloud-Consultant Exam easy to use and print PDF format, Download Free Service-Cloud-Consultant Demo (Try before Buy). Define a default case owner to automatically assign a user or queue to all cases that don't match any case assignment rule entries. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution. Deduplicate the data before importing into Salesforce. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar Use a global quick action to capture details. Which feature should the Consultant consider? Which solution should a Consultant recommend to meet this requirement? Which approach should a consultant See us in Rotterdam at the: Postilion Conference Centre, Rotterdam, The Netherlands - This annual event is aimed at both SSA UK members and for members of other European self storage trade associations who are part of the European Federation, FEDESSA. Ensure all users refrain from logging into production for an entire day prior to deployment. Establish case assignment rules. Twitter Create a Chatter group and invite the customer to join with an external chatter user. Which approach should a consultant 1.Configure Feed Tracking for Case Comments. Salesforce marketing cloud personalization Dump. 146 Old Kings Highway Quizlet Indicates when records and lists are changed by others. The average attachment size was 34 MB. Call our toll-free number. ANSWER A mobile workforce can be dispatched to support customers. Choose 3 answers. C. Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. Salesforce's, Configure Case Escalation Rules should be an answer right. Committee meetings and workshops will host meaningful discussions of emerging issues and trends. Ensure that at least 60% of the code is covered by unit tests before deploying to production. Define Case Auto-Response Rules. The goal of the community is to enable community members to access, create, and manage cases online. Create a Process Builder with Scheduled Actions.D . 1.The Support Representative posts the comment to the Case Chatter Feed. D . NEW QUESTION 152 Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)? A. Filter or Cosed When Created equals true, B. Filter where Dete/Time Opened equals Created Date, C. Filter on Status equals Ctosea Resolved, D. Filter where Closed Date equals Created Date. Number of closed cases on first callD . Universal Containers contact center would like to measure and communicate case escalation rates to management . WebUniversal Containers wants to notify Support Managers when a new case have been untouched from more than two business days. C. Enable templates for written responses. , What solution should a consultant recommend? Which three metrics should the contact center manager analyze? 4.Configure a default value for the Case Owner field. All certification brands used on the website are owned by the respective brand owners. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Fast2test does not own or claim any ownership on any of the brands. Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. What are two considerations for this configuration? After reviewing service console all configured features are required. How can a consultant automate the use of suggested articles to accomplish this goal? Which reporting solution should the Consultant recommend? How should the consultant implement these requirements? Configure Visual Flows on Salesforce mobile. A. Want to unlock features that will help you study for Certified Service Cloud Consultant and support ExamTopics? 4.Ask the System Administrator to check all-day events in the Activity settings. Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. See us in Barcelona at the: Hotel Melia Sitges, Barcelona, Spain. Provide a timeline that addresses all the requirements. 1.Territory Management and Teams 2.Assignment Rules 261 Certification Preparation for Service Cloud Consultant salesforce admin 2.0 (reviewed) Flashcards Preview - Brainscape Copyright 2023 FAST2TEST.COM. Service Cloud Exam 1-50 Flashcards | Quizlet Plan, Prepare, Test, Execute, ValidateC . Reddit USC can provide logistic support services to help you get your USC containers from point A to point B. USC will always give you the confidence that you can count on us to always provide any after sale support services. Fast2test material do not contain actual Oracle Exam Questions or materials. Agents must click Publish after the Approval Process. A System Administrator enables Case Feed Actions and Feed Items in Support Settings. Universal Storage Containers was great to work with and made the entire process easy to add portable moving & storage containers to my existing business. Certified Service Cloud Consultant Exam - ExamTopics Technical Education and Research Institute, Salesforce Certified CPQ Specialist Exam Dumps PDF V11.02 [2023] To Confirm Your Success.pdf, Helpful Salesforce Experience Cloud Consultant Dumps Questions V9.02 [2022] For Brilliant Exam Resul, Provide Actual Service Cloud Consultant Exam Questions For Success In The First Try - ITExamShop.pdf, Salesforce.Service-Cloud-Consultant.v2021-11-08.q122.pdf, Latest Salesforce CPQ-Specialist Exam Dumps [2022].pdf. WebOur service is provided at no cost to the crematory. CFA Institute does not endorse, promote or warrant the accuracy or quality of ExamTopics. Select a window of time when users will NOT be making changes to the organization. Configure Success, Warning, and Violation Actions for Milestones. 4.Case Escalation Notifications WebUniversal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthlyinstallments beginning in the month the products are sold. C . 2.The Support Representative uses the Send Email Action on the Case Feed. Question 2 Universal Containers has a custom picklist called Support Level on the Account object. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report. Universal Containers runs a support operation with multiple call centers. These innovative solutions include design, testing, thermoforming, contract assembly and distribution. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution. A. WebThe UCPACK TEAM. Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday. UC has created permission sets granting access to object and fields in one of its sandboxes. ANSWER Graphics policy settings | Reference - Citrix Product Documentation One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer. 4.Configure the Case Auto-Response Rules. A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. Which reporting solution should the Consultant recommend? 1.The Support Representative posts the comment to the Case Chatter Feed. A Service Rep transfers a Live Agent Chat to another Rep. NEW QUESTION 153 Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.Which solution should a Consultant recommend to meet this requirement? Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS). Salesforce Real Dumps Practice Exam Questions by Dumpswarp Exam Code:SERVICE-CLOUD-CONSULTANT A . WebOur service is provided at no cost to the crematory. Making it difficult to find tab and features required. Establish Case Assignment Rules.C . D. Simplify the interactive voice response (IVR) tree. What should the System Administrator use to set this up? WebUniversal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. 4.Case Escalation Notifications. Which approach should a consultant implement? - Exam4Training Which solution should a consultant recommend? WebUniversal Containers wants internal support requests to be directed to any of the IT representatives. WebThe finance manager at Universal Containers wants to receive a new business notification email each time a new client is won. Define Case Auto-Response Rules.B . Average number of days to close casesE . Which configuration can a System Administrator implement to address this concern? 1.Generate Web-to-Case HTML code to add to the website How should a consultant deploy this permission set to prod? B. Universal Containers wants to allow potential customers to submit Cases for technical inquiries. Number of new customers addedC . Assignment rules automate support processes. Configure IVR routing to bypass Tier 1 for the product line. WebNEW QUESTION 140 Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Universal Containers (UC) receives partner data in Excel format. Service-Cloud-Consultant Salesforce Exam Questions and 3.Ensure the event is scheduled for times within the Start and End of Day hours. We have a 24/7 guarded, monitored, and recorded secured facility. Use Open CTI with Pop to flow to capture details. A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system. D. The URL instance for a My Domain stays the same for every release. What is the recommended solution to meet the requirements? A . Add the Entitlements related list to the Account Page Layout.C . Which two recommendations should a Consultant suggest to help decrease customer wait times? The finance manager at Universal Containers wants to receive a new business notification emaileach time a new client is won. Which reporting solution should be recommended? Service Cloud Consultant A. WebFind company research, competitor information, contact details & financial data for UNIVERSAL CONTAINER SERVICES LIMITED of MANCHESTER. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. 3.Ensure the event is scheduled for times within the Start and End of Day hours. 2.The Support Representative uses the Send Email Action on the Case Feed. Universal Containers runs a support operation with multiple call centers. More than 1 year has passed since last update. customer has purchased while at customer sites. 3.Enable Case Comment Notification to Contacts. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. WebAgents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. C. Data Category Visibility of AM Categories provides Public Read Only access. Which approach should a consultant implement? How can this be accomplished? ExamTopics Materials do not Certified Service Cloud Consultant Exam - ExamTopics Which approach should be used for the data migration?A . , This setting changes the way the values of the Visual quality setting are used. B. Entitlement processes, milestones, milestone actions, and entitlements, Entitlement processes, contracts, contract line Items, and entitlements, Entitlement processes, contract line items, milestones, and entitlements, Entitlement processes, contracts, milestones, and milestone actions. 2.Check the all-day event checkbox on the event. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. WebUniversal Containers is implementing a CTI solution for its inbound service and support contact center.

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