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Youd better check if the knowledge base software you pick has an advanced editor or other features alike so you can manage visual elements as shown here. /*]]>*/ Use appealing popups to engage with your leads and showcase contextual offers. HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Creating a knowledge base usually takes quite some time. We have Chat SDK & Messaging API for iOS and Android that makes in-app messaging a breeze. Here's how to edit your categories and sections. But were doing our best to make it proactive. 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Furthermore, HelpCrunch can help your team save a lot of time and effort. Support guys are simply the best (I did not get a timely response from other vendors). She's been a proud HelpCrunch content writer for three years. The search bar tells you that you can look up a question using a keyword. gtag('js', new Date()); Make your content relevant and helpful. /*]]>*/ All burning customers questions should be covered to the best extent. Collecting failed search queries and customer reactions to your articles helps you optimize your knowledge base content and turn reactions into more customers. This way, you can briefly explain to customers what they are going to find in this or that group. Easily optimize your help content for search engines and social media to help it rank high and shine bright, so that customers can find you and your content faster. If you're looking for inspiration to shape an insightful help center, you're going to draw it from here. Cluster node(s) reboot unexpectedly during ATTO bridge firmware updates. This knowledge base example shows how you can kick the goal with just a few details: adding common troubleshooting topics to a search bar area and including as few categories as possible. Trust us: implementing chatbots has never been that easy! If your help center lacks any content, the failed searches report will inform you about it. Plus, it should take your breath away at first glance ? Everything you need to build a beautiful and helpful help center. An internal help center is intended for employees use and involves everything from onboarding materials and guidelines to special policies and corporate rules. Youve got knowledge. No coding required. We practice what we preach Our support team is there to help you with anything. Keep it up! Creating and editing help articles is now easier than ever with a simple yet powerful visual editor. Her experience encompasses positions like an SEO copywriter, a marketing specialist, and a customer support assistant to a flight booking platform. How to Apologize and Mean It. business needs Start a free trial Book a demo Trusted by thousands of businesses, big and small Communication starts with a multichannel chat widget, customizable to your needs and brand style Supercharge your workflow with powerful tools: Knowledge Base Chatbot Email Marketing Shared Inbox Popups Mobile Apps & SDK 4.7 / 5 4.8 / 5 4.8 / 5 4.8 / 5 /* The name of the resource center, Guide, speaks for itself. /*]]>*/ Now what? Another curious element about this knowledge repository example is that there is an app status indicator. Yes! [CDATA[*/ Once I came across this knowledge base example from Google Analytics, the graphics caught my attention right away. Written by Konstantine Updated 2 years ago Advanced article settings for SEO and social media Here's how you can optimize your articles for SEO and social media. So, without further ado, here are resource hub samples worth your attention. 0 milliseconds ago, the reservation key reported by this device was 200306d00000007. Thanks to our full-house solution, you can: But thats just scratching the surface. HelpCrunch Knowledge base Looking for a modern customer service solution? Browse the code, check out the SVN repository, or subscribe to the development log by RSS. Thank God, the world is spinning round and technology is making progress continually. Do I need to mention that we update our help center on a regular basis so that you always stay in the loop? There you can find additional information about Subscription, Troubleshooting, or your Account. I recently moved from Intercom to HelpCrunch and the setup is completely straightforward. Customize your knowledge base with custom images, add CTA buttons to articles, and more. Campaign Monitor even offers you to subscribe to updates about possible glitches, black-outs, etc. It contains a community forum, a usual resource hub, developer documentation, certification programs, and a link to regular customer support. Set up in minutes. Offer self-service customer support and reduce load for your team. So far this experience has been amazing and better than the other ones. Specify custom domain for your knowledge base with the help of CNAME. With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. View all articles (13) Reports. !function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="LQ3C7-HA6R4-QJL8D-EKXG7-37QHV",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e? Customer Communication Platform, Live Chat More | HelpCrunch Customers are tech-savvy and self-sufficient. Not to throw yourself into a wall of text right off, you can get a handle on Notion by watching insightful videos. I like it! Thanks! Check out the compilation of 12 excellent knowledge base examples and build the most powerful resource hub. So, its hard not to catch it. Talk to your visitors and customers in real time, Qualify leads and deliver instant answers 24/7, Unite all communication channels under one roof, Create help articles for customer self-service, Send targeted email campaigns to customers, Create stylish popups that bring more leads, Reply to users on the go & provide in-app support, Integrate HelpCrunch with your favorite tools, User auth, custom data & widget controlling, Programmatic actions with customers, chats and more, Real-time updates from your HelpCrunch account. this.start=function(){var t=this;"complete"!==document.readyState?window.addEventListener?window.addEventListener("load",function(){t.go()},!1):window.attachEvent&&window.attachEvent("onload",function(){t.go()}):t.go()};}; Buffer has the search bar contrasting with this deep blue color. Other attention-grabbing elements such as icons break up the page, signpost categories, and add instructions that reflect the written information. Much as you would like to see some visual elements inside each topic, you wont as they are rare in this case. Here's how you can optimize your articles for SEO and social media. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. So, you've installed HelpCrunch on your website. Now, people can reach out to you via a chat bubble they see on your website without superfluous movements. There are other features I like about this example: The knowledge base sample from Buffer doesnt seem much when you first open it. STEP 8. this.go=function(){if(this.check()){var a=document.createElement("script");a.type="text/javascript";a.src=g;document.body&&document.body.appendChild(a)}}; Writing help articles is a breeze with a true WYSIWYG editor. Here, you can see a mixture of the side menu, search functionality, and common support questions. Everything is structured, loud and clear. Build up a well-structured hierarchy of all your knowledge base content to get a clear overview of how it performs and to help customers find answers to their questions faster. Of all knowledge base examples we discuss here, this one comes with fewer visuals. However, this social media tool managed to do more with less. However, other customers may find it a little obtrusive. Displaying the knowledge base only becomes very handy when you get a lot of chat requests and cannot handle them. Check out which 5 tools are the best. Failed to get all the answers? If you have any problems with the setup, please check the installation guide. The articles involve bulleted lists and screenshots which prevent your eyes from becoming weary. Want to Provide Live Chat Support Like a Pro? It offers everything you have ever wished for a perfect engagement action plan: There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned! add the HelpCrunch live chat on your WordPress-powered website, Easy to install and very nice looking chat widget, Manage conversations from Telegram, Facebook, Instagram, or Viber by integrating them with HelpCrunch, Encourage customer self-service with a multilingual knowledge base, Share company news and product announcements with your clients via. Welcome Product hunter! Anyways, lets look at the common help center blocks. See how many people viewed each article and how they rated them. Well help you with everything . Qualify leads and deliver instant answers 24/7, Unite all communication channels under one roof, Create help articles for customer self-service, Send targeted email campaigns to customers, Create stylish popups that bring more leads, Reply to users on the go & provide in-app support, Integrate HelpCrunch with your favorite tools, User auth, custom data & widget controlling, Programmatic actions with customers, chats and more, Real-time updates from your HelpCrunch account. You will be redirected to the Installation page. Check out the best FAQ page examples and get inspired or just copy some of the ideas ;). Stay in touch with customers wherever they are. It reflects the branding flair and dedication to flawless aesthetics. Free trial. HelpCrunch is so much more with functionalities for customer support, engagement, or sales. Qualify leads and deliver instant answers 24/7, Unite all communication channels under one roof, Create help articles for customer self-service, Send targeted email campaigns to customers, Create stylish popups that bring more leads, Reply to users on the go & provide in-app support, Integrate HelpCrunch with your favorite tools, User auth, custom data & widget controlling, Programmatic actions with customers, chats and more, Real-time updates from your HelpCrunch account. The one and only HelpCrunch knowledge base with all the info you might need regarding our service. View exactly how your articles will look like for your customers prior to publishing them. And what is the online self-service attribute? So, when customers crave a fast solution, theres no need to wait for a support agent to answer. Log into your WordPress account. Messenger integrations, chatbot, shared inbox, knowledge base, email marketing, auto messages, popups, reports, and mobile live chat apps are in its basic toolset. The three core categories (the Buffer Platform, Buffer Publish, and Buffer Analyze) streamline the content. The minimalistic design and intuitive navigation are some of the main things to focus on here. 21 Awe-Inspiring Welcome Messages to Greet and Seat Your Customers, The search box appears on each article page, The People also viewed section at the end of each article. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. Do you think its a tough nut to crack? ? To stay closer to my clients, I decided to try the live chat option. Ever heard of unlimited contacts on all plans? Sure! I did a quick research on google and found that the software available today can do much more than just chatting with my website audience. You can show or hide some pages where you want to show the widget. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me! HelpCrunch is a one-stop platform for creating long-term customer relationships. The only thing I'm missing in helpcrunch is a chatbot, but very friendly support guys promised me it'd be ready this fall. View all articles (4) Integrations. Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Every piece is neatly distributed into categories with brief descriptions. Of course not! The following people have contributed to this plugin. Lovely to see. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document. Do you think it's a tough nut to crack? and make it look like an integral part of your website. However, there is a specific category which is Using Spotify where you can find short video tutorials to get to the bottom of the product. So, you dont have to sift through dozens of articles: everything is vividly shown. You wont have a mishmash in your head from the get-go. The company gains the upper hand by writing articles in a simple and easy-to-search manner. Create a free account and build your stellar knowledge base making use of the examples we discussed here. They call it Answers. STEP 6. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more. Pricing is very good. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. No credit card required. All articles are marked as Draft by default at the editing stage, so you can decide when it goes public. Not at all! Both! Start creating your Knowledge base and explore other HelpCrunch features for free. All messages and conversations are grouped and available in your shared inbox. Build strong customer relationships with the help of an elegant live chat. Congratulations! HelpCrunch Knowledge Base Increase conversions and sales, improve support, and grow faster with HelpCrunch. But except for all the aesthetics, how does Apple stand out from the crowd? Customers will find answers 24/7 in a help center that looks sleek on any device.And your team can spend its time on more complex issues. For now, our chatbot is reactive. The chat widget is translated by default into Spanish, Portuguese, French, German, Italian, Dutch, Polish, Ukrainian, Lithuanian, Serbian, and Georgian. Speaking of the design, the company has the information uncluttered. We made it look like our own. As if you say to your customers: Keep calm, the answers are out in the open, youll find here anything. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service. Being the platforms flagship feature, live chat helps you solve customers queries like a pro, acquire more clients and process requests in the nick of time. Clients Dont Need Your Sorry for the Inconvenience. Log in to your HelpCrunch account in a separate browser tab. How to set up a custom domain for your Knowlege Base using CNAME. Whether you have a newsletter coming up or a one-time offer take advantage of email marketing feature from HelpCrunch: Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. Based on their functionalities, there are internal and external knowledge bases. NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. You can even hide the chat option altogether. Start here, 9 Kick-Ass Live Chat Apps to Level up Your Customer Support, How to Create a Knowledge Base in 10 Simple Steps. After the switch, our support team has been scoring over 95% in customer satisfaction while closing more than 1.5K chats monthly. To create a 'DeviceConfig.xml' or 'DataCollectionService.xml' for the first time, go on the Android device to 'PowerTools' and open 'EZConfig' (EZConfig Utils for Android 6). Features HelpCrunch Reviews & Product Details HelpCrunch Overview What is HelpCrunch? You can install the widget in 2 minutes and enhance it with a built-in knowledge base or chatbot. User-friendly admin panel, great price, very helpful support, best-written knowledge base. Yes. Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Add images, videos, tables, and easily optimize content for SEO so that customers can find exactly what they need. Great piece of software. There's a possibility to add help articles to the widget.

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