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Register and secure your seat today. View Upcoming Digital Marketing, Media and Advertising Conferences & Exhibitions Phone: +1 (800) 805-5385 Modern customer engagement requires cohesive experiences across departmental and technical boundaries. Verint is The Customer Engagement Company. We help organisations simplify and modernise the way they engage customers through their contact centre, branch, back office and marketing departments. I am passionate, both personally and professionally, about technology and how it impacts on the way we live our lives and do our jobs. Experienced Managing Director with deep B2B Corp Tech expertise and a demonstrated history of working in the PR and communications marketing industry. Another great event that customer success and customer service professionals should attend is the Customer Service Revolution conference. Salesforce TrailblazerDX When: March 7-8 Where: San Francisco Cost: $799-$999 Where to register: https://www.salesforce.com/trailblazerdx/register This event is for Salesforce administrators, developers, architects and IT leaders. When: March 14 - 15, 2023 . Pharma Customer Engagement Europe 2023 - Reuters Events Customer Engagement Transformation | Engage Customer View Upcoming Digital Marketing, Media and Advertising Conferences & Exhibitions Phone: +1 (800) 805-5385 Register and secure your seat today. DigiMarCon East is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in Eastern United States held annually in New York City, NY. The ever-closing links being forged between the Voice of the Customer and the Voice of the Employee are a major industry trend. LinkedIn Profile https://www.linkedin.com/in/karinecardona/. An engaging and insightful speaker with extensive experience gained in the market research/intelligence and feedback management technology sector. These include National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Register and secure your seat today. Were a small but exceptional team, and you can expect the highest quality service as a default when partnering with Cordless! Jamies expertise spans Offer, Marketing, CX Platforms, Professional Services and Delivery. In 2022, you will be able to attend the TSIA World Conference both virtually and in person, depending on your availability. Also an author and international keynote speaker. This one-day event is the most well-known European customer engagement conference. LJ looks to the future user experience, from location based tech to mixed reality and the tactile internet. We will soon be able to feel turbulence when flying a drone, and have offers pop up in front of our eyes. Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. See why people keep coming back year after year to this must-attend event! He specialises in advising clients on brand-led growth and equity. At the moment, there arent any speakers announced. Only 49% of stagnant or declining , As a SaaS business, one of the best ways to ensure continual growth with your customers is to , Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in . He has over 20 years of experience working in different aspects of customer service, including with vendors of contact centre technology (Lucent/Avaya), contact centre software solutions (Exony/eGain), CRM Solutions (IRIS), managed/outsourced call centres (Mercury/Cable & Wireless), and customer service solutions (ServiceNow). The best way to find out exactly what your customers want is to utilise the insights we hold on them in order to create an experience that's right for them. Learn how to maximize the open, reliable, and secure native cloud architecture of Verint applications across all touchpoints with customers. Join us live at the The Brewery, London on the 28th November 2023 to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement. Customer behaviour and expectations are changing at a dramatic and accelerating pace. Hello - I am Nathan Sanders and I am the Ford of Europe Customer Relationship Centre manager. TECHSPO is a Global Technology Expo Series where Business, Tech and Innovation Collide! Free Ticket Applicable for Senior Individuals Working in Customer Engagement, Not Relevant to Suppliers/Vendors to the Industry. Customer Success Festival. Luke is a passionate and successful senior change professional, with over 10 years experience in the management and deployment of large-scale customer change programmes in various Financial, Telecoms, Utilities and Retail Industries. Date: March 78, 2022 Location: The Omni, Charlotte, NC Cost: Invitation only Notable Speakers: Heather McIntyre, Geico; Fred Kleiman, AMC Networks; Kirsten Bowdoin, Chase Link: https://mill-all.com/assemblies/customer-experience-transformation-assembly-march-2023/ X4 The Experience MGMT Summit by Qualtrics Previous experience within Virgin Holidays and Virgin Atlantic where I led Customer Centres and People Operations team. Reveal the most valuable data insights and improve customer engagement - across every channel. Ensure your business is prepared with the right tools, real-world benchmarks and organizational strategies that will be the bedrock of customer-centric . Hvard Dahl-Olsen leads the customer team at boost.ai as Chief Delivery Officer. But how much will we want to tell our devices, and how much should our social currency be worth? More than 25,000 organizations, including Amazon, Atlassian and Lyft Business, rely on Intercom to deliver more personalized, conversational customer experiences. Hear from top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. Yosh.AI currently works successfully with many international enterprises focusing on EMEA andNorthAm, in retail, banking and insurance, helping implement automation into communication streams. For more details visit https://digimarconhawaii.com. Telematics and transparency will make personalization real. Accredited in Lean Six Sigma and as a Managing Successful Programme Practitioner, Luke has previous worked in a number of Senior Management roles including Operations, Change Management, Continuous Improvement, Transformation and Consultancy. The majority of his career has been spent in Client Success/Service previously holding two board level positions and now Head of Experience Management (XM) at Ipsos. Louise Joined Virgin Atlantic 20 years ago as Cabin Crew, after a short break, she returned to Virgin Atlantic and has since spent the last 12 years leading their Customer Centres. For more details visit https://digimarconathome.com. At this conference, you can gain a new perspective on where global businesses are going. Laura has been part of the founding EMEA team at Momentive since May 2019, when SurveyMonkey first launched their sales team in Dublin. Register and secure your seat today. the privacy policy. Join your peers in-person or online and discover how to thrive and succeed as a marketer in a rapidly evolving digital world. For more information, visit http://www.simplr.ai/. Also, top leaders and innovators in the customer success field will offer pitches and panels where you will be able to learn more insights. Her experience has included working with all forms of media, and she is called upon as a customer experience expert for radio and TV broadcast as well as a regular keynote speaker. As Head of Contact Centre solutions for Wavenet, Johnathan Zemlik has built upon the ideas of Integrated and Unified Customer Experience understanding that a modern contact centre can be set-up in different ways. DigiMarCon Pacific Northwest is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the Pacific Northwestern United States held annually in Seattle, Washington. Well Cordless brings user friendly design with enterprise-level utility. She has 13 years experience working across Customer Experience, marketing and strategy in both industry and consulting roles. The agency also provides incentives for investment projects. See why people keep coming back year after year to this must-attend event! Improve your product with customer feedback surveys, in-person events were canceled or postponed, Next-Generation Customer Experience Conference, CSM Mastermind: Being the First CSM in the Player/Coach Role, Customer Success Leadership Roundtable: Educating Your Organization About the CS Mission, CSM Mastermind: Sharing Customer Feedback Effectively, 8th Annual Digital Customer Experience Strategies Summit, 9 Customer Success Best Practices You Can Put Into Action, QBRs for SaaS and What They Mean for Customer Success, The 13 Best Customer Success Podcasts to Grow Your Career | 2022 List, Gainsight For more details visit https://digimarcontexas.com. However, 2022 might be the year in which we make up for the lost time. As a regional CTO, he leads the development of Zendesks vision for innovation in customer experience based on the needs of EMEA customers. 15 customer experience conferences to attend in 2023 - TechTarget I am an expert in Problem Solving and the use of big data to analyse and assess different ways to improve the customer journey and experience. Braze | 2022 Global Customer Engagement Review For more information, visit. Since 2017, he has overseen the development of over 500 virtual agents for more than 300 organizations in the US, the UK, the Nordics and Central Europe, across industries including FSI, H&PS, Telecommunications and E-commerce. CX Network Live - Contact Centers. As you know, customers expect more from your business. What's on? Register and secure your seat today. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future. DigiMarCon At Home is the Premier Digital Marketing, Media and Advertising Conference held annually online. Cordless is a modern cloud call centre software for support teams and their customers. We know that creating happy and healthy working environments result in great customer service. Application technical professionals responsible for customer engagement must plan to provide tailored experiences orchestrated across customer and employee channels, services and data sources. Hands on management with strategic thinking and stakeholder influencing is as important to me as my analytical mind and a passion for hitting the numbers. Top 11 Must-Attend Customer Success Conferences in 2022 For more details about upcoming TECHSPO Technology Expos worldwide visit https://techspo.co/events/. So here we go! Top 10 Call Center and Customer Experience Conferences in 2022 Yosh products include AI voice and text agents, visualsearch across numerous communication channels and over 100 languages. Customer Intelligence Summit 2023 - Highlights. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Network with CX professionals and learn more about the most important trends in the field. After graduating, I worked in Marketing at Penguin Books then moved to a Supply Chain role at Safeway which led to a position at Colgate Palmolive. Brands who want to understand their customers, differentiate themselves from their competition, develop better products and offer exceptional customer experience, engage with Beehive for insight linked to ROI. alternative, IoT: Enable large-scale system and process changes, Customer Satisfaction: Address performance gaps and build trust, Frontline Engagement: Deliver next-level customer care and service excellence, Chatbots: Improve efficiency, quality and resolve complaints, Culture Resilience: Sustain a committed customer-centric culture, Omni-channel: Optimize impact and consistency across touchpoints, Loyalty Programs: Increase client retention and drive profitability, Big Data: Conquer your challenges with big data, Social Activation: Emphasize personalization and build brand awareness, Engaging with the Digital Customer across the Enterprise, Innovative and Disruptive Strategies in CX, Automation via AI, data, and CS technology, The gap between your CS and CX professionals, Profitable and stable client relationships, Embedding team culture to gain quick wins in CS implementation, An interactive platform that promotes a balance between thought leadership and networking with dedicated time for both, A virtual exhibit booth to showcase your brand, set up meetings, and demonstrate your expertise, Engaging sessions with Q&As and polls (available on-demand for ongoing lead capture). In 2020 Ceri played a key role in Virgin Atlantics survival through the pandemic feeding insight in from our teams. His focus is on high performance, innovative ways of working and culture building. The Top Customer Marketing Conferences in 2022 - Base DigiMarCon New England is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the New England region held annually in Boston, Massachusetts, USA. With Cordless you will be able to improve your service quality and product faster. Before joining Deutsche Bank, Ange worked as a Senior Manager at EY across Asia Pacific and EMEIA within the Financial Services Organisation focusing on Corporate Banking and Capital Markets transformation and business, technology and programme advisory. Director of Product Marketing for AI, Automation, and Analytics, Senior Customer Strategy and Insights Director, Head of Wealth Client Insight & Experience. Anna is an established customer experience and marketing professional with a proven track record of delivering excellent commercial performance over the 20 years of my career. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. Driving the Client Insight agenda at Coutts and working directly with ExCo members, I continuously demonstrate the strategic role that Client Insight can play in future-proofing our business. We host our annual ACX conference and expo, our annual Washington Summit for compliance professionals, and don't forget about National Customer Service Week, our . Register and secure your seat today. Paul has spent his career helping premium brands engage with their customers better, to drive business growth. For more details visit https://digimarconeast.com. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. Airport Construction project in Qatar. Are you tired of clunky, hard-to-use call centre software with terrible call quality? For more details visit https://digimarconrockymountains.com. As of 2020, Brandie was the first black female MD within branded restaurant groups in the UK. 5. Service design is a hot topic picking up where the customer journey left off. Lets see what 2022 has in store when it comes to events. In 2018 Virgin Holidays was awarded the Gold award at the European Customer Centre and Service Awards. By closing this banner, scrolling this page, clicking a link or Shes also a concert pianist and composer and often mixes the two in presentations. He specialises in crafting bespoke, contact centre solutions, tailored to an organisations individual CX needs. See why people keep coming back year after year to this must-attend event! DigiMarCon Texas is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in Texas held annually in Dallas, Texas, USA. Lara has a passion for delivering value to customers in both B2B and B2C environments. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. We would love to see you there. Mitsubishi Electric has developed a proud reputation for excellence over its 100-year history, and today, they offer a pioneering range of cooling, heating, ventilation, and controls solutions that deliver reliable, accurate, energy efficient comfort for any building, all year round.A multiple award-winning Learning and Development leader whos passion is to help organisations enhance their Customer journey. For more details visit https://digimarconmidwest.com. Matthias Ghler joined Zendesk in October 2021 as EMEA Chief Technology Officer. He has more than 7 years experience of middle and executive level management. After 20 years in the insurance industry, I joined Fidelity in August 2020 to focus on our approach to supporting customers in vulnerable situations. Explore Our Learning Opportunities. With the contact centre space providing a significant, growing opportunity for customer experience, these touchpoints provide a powerful tool to transform the success of a brand in todays digital world. alternative, Churnzero See why people keep coming back year after year to this must-attend virtual event! There's something to be said for having a captive audience, and while you can't keep attendees from arriving late, stepping out early, and leaving mid session for a bathroom or food break, you can help curb the distractions with fun giveaways. Register and secure your seat today. Nicholas Brice is our Guest Editor and CEO of Soul Corporations. All Gallup Events - Gallup It will help you better understand the market and the desires of your customers. With a proven track record of improving customer satisfaction and driving commercial performance, Sarah has experience in leading large CX teams as well contact centres, driving process change and overall brand experience. Matthias has more than 20 years of experience in technology and SaaS industries. We have an outstanding team of customer-obsessed employees around the world and an enviable portfolio of the worlds most recognizable brands that rely on Emplifi to provide their customers with outstanding experiences at every touchpoint. In particular, those who are interested in how to serve customers better in all the digital touchpoints. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. Visit Engage 2022 for program updates and to register for the event. For more details visit https://digimarconsouth.com. Published: 11 October 2021 Summary. Following a hugely successful fan engagement campaign, Aston Villa Football Club are finalists in the Engage Awards for Best Use of Voice of the Customer and Best Customer Centric Strategy. For more details visit https://digimarconlasvegas.com. His in depth of CX knowledge combined with a commercial and pragmatic/action-oriented style has seen Jamie deliver success with many clients across sectors and geographies. Forbes named Yosh.AI as a company that is changing the future of retail. Currently Operations Director for Sykes Holiday Cottages, leading all operational functions within the Sykes Family. If there is any customer engagement event we have missed please add it. Join the conference on November 28th, 2023 at . For more information, visit www.emplifi.io. Mark has been involved in advising clients on both contact centres and customer engagement since the turn of the millennium and has witnessed both technological progression and the evolution of customer expectations first hand. This stream explores how by harnessing innovation at the core of your organisation, you can form a winning strategy that will ultimately allow you to gain a competitive advantage. This list of the Top 10 Customer Experience conferences aims towards a similar end where we selected the best ones for your use. EMC17 LIVE in Houston. Specialising in CX research, with a focus on creative solutions, pragmatic results and visually engaging insight presentations. Lokulus seamless, securely hosted and cloud-based technology, easily eliminates the most common customer service frustrations, delivering happy customers that keep coming back. Gain insight into emerging strategies, the latest innovative technologies, and best practices to move your business to the next level and Network with thought leaders, collaborate with your peers and build your professional network. Register and secure your seat today. Our software specialises in unlocking your voice content. DigiMarCon is the largest Digital Marketing, Media and Advertising Conference & Exhibition Series in the world, hosting in-person events in 40 cities worldwide across 18 countries annually, plus an international cruise and hundreds of virtual events. I'm a customer engagement and digital business strategist. The Brewery, London Tuesday 28th November 2023 a jam-packed day of diverse content covering all aspects of customer engagement Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future. 2022 Planning Guide for Customer Engagement - Gartner Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Digital Transformation - Customer Engagement, Information Technology Verint (NASDAQ: VRNT), The Customer Engagement Company , today announced the lineup for its annual customer engagement conference, Verint Engage held June 13-16, 2022, at the Hyatt Regency Orlando.. During the three-day, live premier event participants can attend more than 70 sessions, where leading industry analysts, representatives from major brands, partners and Verint solution . Beehive is an award-winning customer experience and insight agency that helps executive decision makers listen to and understand their customers and prospects. CET World Series - Customer Engagement Technology Conference For more details visit http://digimarconcruise.com. As a leading customer engagement platform that powers experiences between consumers and 1,000+ brands in 50+ countries, Braze has exclusive insight into the marketing and technology landscape. Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. DigiMarCon Great Lakes is the Premier Digital Marketing, Media and Advertising Conference & Exhibition for Business and Marketing Professionals in the Great Lakes region held annually in Detroit, Michigan, USA. See why people keep coming back year after year to this must-attend event! Ready to recharge, rejuvenate in new surroundings and be inspired by other like minds? Join your peers in-person or online for 2-days jam packed with digital marketing best practices, latest trends, practical solutions, strategy and networking, also check out the next generation of technology & innovation; Internet, Mobile, AdTech, MarTech & SaaS Technology. Jeremy was a founding member at Go Instore, who pioneered Live Shopping from 2014. With nearly 10 years experience, his focus is SEO, product marketing, and B2B inbound strategy. The days of the silo mentality and the service and experience that too often goes with it are well and truly being consigned to the dustbin of history. Our research included data aggregated from over 5.4 billion global users to provide analysis for activation, monetization, and retention trends. September 20-21, 2022. Skilled in Digital, Strategy, Finance, Business Planning, Sales, Big Data Analytics, Econometrics and AI using recursive neural networks and Data Science. Wavenet is a respected, multi-award-winning provider of customer experience, digital transformation, and cyber security solutions to the public sector, enterprise and SME customer across the UK. For more details visit https://digimarconsouthwest.com. He has worked on Multibillion projects around the world as a project manager at SHARD Skyscraper construction project in London and New Doha Int. Secondly, by networking with other professionals and experts from your industry you can get new perspectives on how to better your business. Learn about features and benefits of different levels of membership and signup today to access our worldwide community and advance your career to the next level. Working for some of these industries most recognisable brands (Royal Bank Of Scotland, Kuoni GTA, Willis Towers Watson, Experian) I have worked end to end across the value chain to drive enhanced customer centricity and improvements that have a tangible impact to the Client utilising both digital and technology solutions but also leveraging process and engaging people. you won't find yourself just in a conference room. 7. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. For more details visit https://digimarconsoutheast.com. Strategies evolving around VOC and VOE are some of the most dynamic in the customer and employee engagement space. Nazir is currently leading Meta's new EMEA and APAC Enterprise Client Sales go-to-market efforts for Business Messaging across WhatsApp, Instagram and Facebook Messenger. With 91% of consumers saying that they are more likely to shop with a an organisation who make personalised recommendations to them, this really is the future of customer experience. This very squiggly career path has served me well in developing my skills into a forward-thinking Consumer Relations Manager. Intercoms modern customer communications platform enables businesses to build stronger customer relationships that drive growth and scale. Unfortunately, at the moment, there isnt a date and a location for the summit. Register and secure your seat today.

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