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Responding to positive and negative feedback in a timely manner shows that you're listening to customers and value their opinion, regardless of whether it's good or bad. Date of experience: November 04, 2018 Please visit the page, Accessibility to Our Website for Customers with Disabilities [LINK TO: https://beyondclothing.com/pages/accessibility ], if you desire additional assistance accessing or reviewing these policies. Great jacket. Choosing a selection results in a full page refresh. We use this procedure to better safeguard your information. We may still share your information with our service providers that help us perform functions that are necessary for our business such as vendors that host our website, credit card processors, analytics processors. Great incentive to shop second hand :) Date of experience: 05 September 2022 Not be labeled as a clearance item. Generally, shipping is by standard ground delivery. Get Verified Emails for 30 Beyond Clothing Employees. The advantages could be durability and easy care instructions compared to other raincoats. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. Try Shopify free for 3 days, no credit cardrequired. Lets review 12 real-life customer service examples you can try today: Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon cant. You can make a Request to Know the personal information we have about you in the following ways: Once we receive your Request to Know, we will begin the process to verify that you are the person that is the subject of the request (the Verification Process). Learning from positive customer service examples can help you provide a better customer service experience at your storesomething thats vital for retail businesses to succeed. Modifications to an order after purchase at the Site, defined as clicking the "Purchase" button, may be accepted only upon Beyond's review and sole discretion. IN NO EVENT SHALL THE BEYOND CLOTHING PARTIES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL THE AGGREGATE LIABILITY OF THE BEYOND CLOTHING PARTIES (JOINTLY), WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE SITES EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. You must opt out on each device and each browser where you want your choice to apply. You have the right to request the deletion of your Personal Information provided by or obtained about you (Request to Delete), subject to certain exceptions permitted by law. Overall, fantastic pants and super comfortable! You must resolve any problem we encounter in order to proceed with your order. Making customers feel special by saying happy birthday, Recognizing a milestone like a wedding or graduation, Building a stronger connection with customers, Providing a quick response when customers ask a question or bring up a problem, showing them that their opinions are valued, Empathizing with the customer to show them you understand their perspective and appreciate them, Offering self-service options so customers can find solutions to their problems on their own time (for example, an FAQ page on your website or a tablet where they can look up information in-store). Let us know the issue and our team will review and address it. Prior written consent of the owner is needed before utilizing such trademarks, service marks, product names, and company names or logos, including the reproduction, modification, distribution or republication. Keeping the80/20 rulein mind can help you grow your business80% of business generally comes from 20% of customers. Remember the example I mentioned earlier about out-of-stock workarounds? The only reason why I know about it is that a friend told me how amazing she thought the experience was. Throughout these Terms, Beyond, we, us, and our refer to 5.11, Inc. doing business as Beyond Clothing and its parents, subsidiaries, and affiliates. Steer clear of expected lines like What can I help you with today? by testing different greetings to grab attention and get to know shoppers better. Overview. We will require authorized agents to provide proof of the consumers identity and proof of designation as an the authorized agent. Learn how to build the perfect system as well as receive discounts and exclusive releases. My name is Nok. Overall, fantastic pants and super comfortable! RIGHT TO OPT OUT OF DATA PROCESSING FOR TARGETED ADVERTISING. Free Ground Shipping on US Orders Over $150. Built for the U.S. Military, Beyond Clothing Accepted the - NetSuite This includes any dispute or claim you assert against Beyond Clothing, Beyond Clothings employees, agents, successors, subsidiaries, affiliates and assigns. If you are not a Virginia resident, this Notice does not apply to you. You could say hello, ask for the customers name, introduce yourself, and offer to place their bags behind the counter so theyre more comfortable as they peruse. We may disclose personal information to outside parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others) rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; to enforce the Terms of Use of our Website; to prevent imminent physical harm; in the event that we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services; or in connection with disciplinary actions/investigations. In addition, we may allow third parties to collect Personal Information from your activity on our website, as described in the Information Collection and Use section above and described in Annex 1. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. (Items on markdown qualify for returns, clearance items will be clearly identified on product pages.) Take your time looking around. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). RIGHT TO ACCESS INFORMATION ABOUT AUTOMATED DECISION MAKING AND THE RIGHT TO OPT-OUT OF AUTOMATED DECISION MAKING. CALIFORNIA SHINE THE LIGHT DISCLOSURE INFORMATION. Your pizza. If you didn't find your answer in the resources above, send us a message with the form below and we'll get back to you. Where can I find Beyond Clothing's contact information? Have already recommended Ispirit to friends as it was . To make a Request to Delete, please submit a verifiable consumer request pursuant to the instructions below. Your pizza. Value is required. People. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipients address. People value it if you reach out to them quickly when they have trouble, have a question, or need a solution. To successfully build lasting relationships with your customers, its crucial to deliver a steady customer service experience via email, phone, live chat, social media, your website, and your store. If you haven't heard of Beyond, they are a Seattle company that has been making outstanding outdoor clothing since 1996. After clicking the "Purchase" button at the Site, cancellations are not allowed. Learn how to build the perfect system as well as receive discounts and exclusive releases. This jacket is pepperoni. I love the way the hood/neck works, and it's incredibly cozy. Learn how to build the perfect system as well as receive discounts and exclusive releases. Free Ground Shipping on US Orders Over $150, All US orders under $150.00 ship via Ground for $9.95All US orders at or over $150.00 ship via Ground for Free, 3 Day Select: $11.95 - $13.952nd Day Air: $16.95 - $19.95Next Day Air Saver: $39.99. 10. If you also have anonline store, create a system that helps you closely track the status of online orders and shipments. RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, DISCLOSED, OR SOLD AND SHARED. Email: customercare@beyondyoga.com. In connection with your visit and use of beyondclothing.com (the Site or Website), please review these Terms of Use, as well as our Privacy Policy, that govern your use of the Site. We may share product reviews that you submit with our authorized dealers solely for informational and promotional purposes. This Policy and our privacy practices will be subject exclusively to the laws of the State of California, United States of America. IN NO EVENT WILL BEYOND BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM PERSONAL INJURY, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF BEYOND IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. This type of sharing is not considered a sale under the VCDPA. Now at Beyond Clothing since its acquisition by 5.11. If you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship, you have the same rights as other consumers set forth in this Notice with respect to the information we collect from you in that role. Free Ground Shipping on US Orders Over $150. To make this Policy easy to find, we make it available on our homepage and at every point where personal information might be requested. Even if its something small. Thats why encouraging customer loyalty is key. 4. THE ARBITRATORS DECISION OR AWARD IN ONE PERSONS CASE CAN ONLY IMPACT THE PERSON BROUGHT THE CLAIM, NOT OTHER BEYOND CLOTHING CUSTOMERS, AND CANNOT BE USED TO DECIDE OTHER DISPUTES WITH OTHER CUSTOMERS. Naturally, ecommerce businesses face occasional problems with shipping and delivery. By using this Website, you agree that any dispute or claim relating in any way to your use of the Website will be resolved by binding arbitration, rather than court. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agents request. Value is required. Has earned a permanent spot in the rotation. Should you choose to access the Site from outside of the United States, you do so at your own risk and are responsible for compliance with local laws. FAB is an acronym for features, advantages, and benefits, and can help you and your sales staff easily recall the details of each product you sell. In most cases, these incidents are not your fault, but youre still responsible for providing a good customer experience. If you wish to unsubscribe from our email list, you will need to do so by clicking on the unsubscribe link at the bottom of our marketing emails, or by updating your Newsletter Subscription status within your account. This Policy may be revised from time to time for any reason. Youll start receiving free tips and resources soon. You may also subscribe to receive our free newsletter, email promotions, and other updates by checking the box at the time of checkout or account registration. These incentives may result in differences in the prices of our products offered to consumers (e.g., discounts and other promotions). The categories of personal information our Website has collected from its consumers within the last twelve (12) months, including from those in Nevada, include: VIRGINIA CONSUMER DATA PROTECTION ACT NOTICE. Customer service is an opportunity to add a human touch to your business. We will occasionally send out promotional emails to our previous purchasers relating to sweepstakes and catalog and email signups. For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us by sending an email to connect@beyondclothing.com or by calling 206.767.0307. You may opt-in to receive emails from us by providing an email address during checkout or by signing up within your Registered Customer Account. From litter clean up to recycling to a walk amidst the wildflowers. Respond quickly to all customer feedback. If youre a jeans and t-shirt type guy, this is for you. If you clear cookies, your opt-out may no longer be valid and you must opt out again where you want your choices to apply. Feb 17, 2015. You should be ready to provide us with information that will help us to identify you. The long-sleeved tee was my favourite, as it had longer sleeves and a great fit. In our attempt to process and ship your order as fast as possible, in most cases orders cannot be changed or cancelled after they are placed. Once we receive your request to correct, we will need to verify that you are the person that is the subject of the request (the Verification Process). Text: 323-638-1427. Use Shopifys customer profiles to get a complete view of your customers. Benefits and How To (2023), Inventory Turnover Ratio: Calculation + How to Improve (2023), What is Local SEO? If you are a California resident, the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or 1-800-952-5210. We may combine information you give us with other information from BEYOND sources or transactions, including without limitation BEYOND Stores, direct mail, catalogs, events, and automatic data collection sources. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. Whether its a missed delivery, delay, lost package, or damaged goods, theres a handful of issues that could occur. To ensure youre providing the best customer service, strive for professionalism, patience, and a customer-first ideology.

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