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At least three studies have found increased susceptibility to phishing in those higher in extraversion (Welk et al., 2015; Lawson et al., 2017; Anawar et al., 2019), while another study (Pattinson et al., 2012) showed a better ability to detect phishing emails. Edu. In fact, more than 90% of malicious software is delivered by email, with personalized phishing attacks (i.e., spear phishing) being the entry gate (Purplesec, 2021). No Derby Bucks were removed when participants accurately alerted SIRT within 4h of receiving the phishing email. For example, gamification has demonstrated promise in the education of normal users regarding password security (Scholefield and Shepherd, 2019), and gamified systems can increase motivation to comply with security policy and reduce mock phishing failures, significantly outperforming training provided via email (Silic and Lowry, 2020). Conversely, these individuals are likely those participants who attended and actively participated in the Phish Derby debrief to learn of overall response rates and to discuss the possible cues within each of the mock phishing templates. For example, goal orientation concepts have been linked to academic performance, even mediating the relationship between intrinsic motivation and performance (Cerasoli and Ford, 2014). Beyond Deterrence: An Expanded View of Employee Computer Abuse. Raising email security awareness through gamification Retrieved from https://www.checkpoint.com/cyber-hub/cyber-security/what-is-cybersecurity/biggest-cyber-security-challenges-in-2021/. Security Soc. Phishing scams can take a variety of forms. This includes having leadership set the tone, recognizing and . CoRR. Ethical Phishing The Slippery Slope with Employee Deception. : Control-Alt-Hack: the design and evaluation of a card game for computer security awareness and education. 2018 Workshop Usable Security, International Conference on HCI in Business, Government, and Organizations, Paper Presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Paper Presented at the Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Information Management & Computer Security, Paper Presented at the International Conference on Human-Computer Interaction, Paper Presented at the 2014 Workshop on Socio-Technical Aspects in Security and Trust, 2014 IEEE International Conference on Pervasive Computing and Communication Workshops (PERCOM WORKSHOPS), Paper Presented at the Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, This article is part of the Research Topic, https://doi.org/10.3389/feduc.2021.807277, https://www.checkpoint.com/cyber-hub/cyber-security/what-is-cybersecurity/biggest-cyber-security-challenges-in-2021/, https://www.sans.org/blog/ethical-phishing-the-slippery-slope-with-employee-deception/, https://www.inky.com/blog/the-problem-with-phishing-simulators, https://www.gartner.com/en/newsroom/press-releases/2021-05-17-gartner-forecasts-worldwide-security-and-risk-managem, https://purplesec.us/resources/cyber-security-statistics/. doi:10.4018/ijcbpl.2015100101, Willison, R., Warkentin, M., and Warkentin, M. (2013). Online phishing is a common attack vector used by external actors to penetrate organizational networks, steal employee credentials, and commit other forms of harm. The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. Secur. First, within the Big Five personality dimensions, two personality dimensions influenced performance: extraversion and agreeableness. Received: 02 November 2021; Accepted: 07 December 2021;Published: 05 January 2022. in any form without prior authorization. 2 (1), A20A30. Fleming, T., Sutcliffe, K., Lucassen, M., Pine, R., and Donkin, L. (2020). doi:10.1287/isre.2019.0860, Canham, M., Posey, C., Strickland, D., and Constantino, M. (2021). The first foundation is commonly referred to as the Big Five personality traits. (2020). The game takes place over a remote desktop simulation, where the investigator reviews and analyzes the email and social media/networking accounts of various employees, trying to assess the source of the breach. Caputo, D. D., Pfleeger, S. L., Freeman, J. D., and Johnson, M. E. (2013). Anderson, R.: Security Engineering: A guide to building dependable distributed systems, 2nd edn. doi:10.1016/j.chb.2019.02.026. The mean normalized performance score (possible range 06) was 2.55 during the Phish Derby. Personality as a Predictor of Cybersecurity Behavior. Anti-Phishing Attacks in Gamification. Participants were not informed of their performance relative to other competitors either during or after the Phish Derby; however, they were informed of the overall Phish Derby detection and reporting performance after the competition had concluded. To increase our understanding of this phenomenon, which we refer to as the protective steward phenomenon, we gamified a series of simulated phishing campaigns to see how such an alteration would influence employee cyber behaviors. doi:10.1109/surv.2013.032213.00009. We mostly hear about phishing tests when something goes wrong or a firm employs dubious methods of deployment. Determining whether and how these goals drive Phish Derby performance in general, and in comparison, with the Big Five personality traits should prove fruitful. 95 (5), 935943. Our organizational psychology colleagues would argue that, in general, the carrot tends to be more effective than the stick in a professional setting. These variables never approached statistical significance in our analyses; thus, they were not included in our findings table. Sci. Participation in the Phish Derby was voluntary, and competitors were instructed that because this was a competition, the simulated phishing emails that they received would be more difficult than the regular training emails that they had received in the past. They are successful because they rely on human weaknesses. Others have leveraged gamification principles to win support for . This represents the importance of timeliness in reporting potential threats to SIRT. The universitys Information Security Office challenged employees to prove they could detect phishing emails as part of the simulated phishing program currently in place. Wash, R., and Cooper, M. M. (2018). Because so much has been written on these traits, we briefly discuss them here. Jesada Athaput/Getty Images. Social engineering attacks, Spear phishing, Phishing attacks, Cybersecurity attacks, Phishing and game attacks. It challenges learners to apply their knowledge and analytical skills in a fun, engaging. The authors suggest that managers avoid this damage by employing phishing tests with three criteria: Test teams, not individuals; dont embarrass anyone; and gamify and reward. 10 companies that can help you fight phishing | CSO Online ACM, Banff (2007), Forte, D.: Application delivery: pros and cons both virtual and real. In addition, we wanted to determine if employee response times could be incentivized through such gamification. Make sure there is a system in place to report attacks, and make sure all of your employees understand how . (2019). Syst. For example, while organizational leaders are expected to spend more than $150 billion US on cyber and related technologies and services in 2021 (Gartner, 2021), threats related to remote work, cloud adoption, healthcare, and other domains continue to flourish (CheckPoint, 2021). Unfortunately, the bonus emails were not sent in appreciation for their record year, as indicated by the email it was a phishing test. Mobile app for gamification White-label content Phish reporter plugins . doi:10.1007/978-3-030-22351-9_13, Seligman, M. E. P., and Csikszentmihalyi, M. (2014). 37 (1), 129161. Therefore, our experiment with the Phish Derby and its associated results provides a more holistic view to positive employee behaviors regarding one of the most harmful attack vectors used against modern organizationsonline phishing attacks. Two studies have shown increased susceptibility to phishing (Welk et al., 2015; Lawson et al., 2017), while another study (Pattinson et al., 2012) showed a better ability to detect phishing emails. To help increase the amount of variance in user responses, the research team utilized very difficult simulated phishing attacks. Our results suggest that gamification can be a useful, interesting, and perhaps even exciting approach to employ in mock phishing exercisesexercises that are usually thought to be intrusive or a waste of time by many employees. Gamification of Information Security Awareness Training, in Emerging Trends in ICT Security (Elsevier), 8597. To better understand potential variance in employee performance during our Phish Derby, we relied on concepts found in two theoretical foundations. In 2020, one of the largest providers of phishing training, Knowbe4, reported that 17,000 organizations used their solutions to provide 9.5 million phishing security test emails to over four million users. On the one hand, it could be that those with more education perceived themselves to be more capable than those with less education at identifying phishing threats, thereby presenting a situation of overconfidence. We performed a hierarchical regression analysis where we focused on participants demographic variables first and then assessed components related to the Big Five personality traits and GOT. The benefits of cyber security gamification & how to sell it to your In "The Forrester Wave: Security Awareness and Training Solutions, Q1 2020 . The past three years have seen an increase in smartphone usage for email applications by 180% (Heinze et al. Netw. Security Lapses and the Omission of Information Security Measures: A Threat Control Model and Empirical Test. Psychol. If the competitor reported the email but only after falling victim to the phishing email, $0.75 was subtracted from their total. There are two important sides to gamification. While our sample size is relatively small (n = 101), our statistical power (1- > 0.99) did not prohibit us from discussing non-significant relationships. The Sarah Butler Sent You a Secure File template appeared to be a shared document from Sarah Butler, a fictitious university employee. doi:10.1016/b978-0-12-411474-6.00005-0. In addition, not only was correct identification of phishing attempts important, but given the need for organizations to be able to respond to threats as quickly as possible, employee response times (i.e., time difference between phish receipt and employee alert) were also tabulated. First, participants exposure to, and performance during, previous simulated phishing campaigns matter as demonstrated by the significance of the percentage of reports relative to phishing emails received by the employees before entering the Phish Derby.

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