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I have attached 4 pics of the returned item. Instead, Keep in mind that shapers are compression garments that are designed to slim your figure. Unfortunately y need to find how to chance. Thank you for your feedback! A few years ago I purchased a garment, though meant for pregnant women, I used it an outstanding hernia. The chat agents dont have any idea whats going on and are incredibly unhelpful and Un-knowledgeable. Our supervisors and managers do not handle these kinds of customer requests as they are the customer service team's responsibility and we are trained based on what they need from us. It goes against our guidelines to offer incentives for reviews. Fortunately, our personal shopper service goes beyond the Your satisfaction is very important to us. It covers the under arm flab better than any bra Ive ever worn! This in itself is bad business. To write a complaint about Leonisa and get an answer from the officials of Leonisa, Complaintsboard.com's objective complaint writing and answer providing system can be used. Definitely makes you look slender. Orders are generally received in good time and condition. You might have heard of the term personal shopper once or twice. Use coupon SWIM at checkout to receive the discount. We refunded your order for your benefit since the address was correct in our system and the label would have come out the same, which may lead to USPS to return the package once more, and we did not want you to not receive your order again and cause any further inconveniences. Speaking of shapewear, each Unfortunately wasnt that way because they didnt see my email requesting the cancellation, they prepared the order and ignored my request ( very convenient)Second: I received the item and changed my mind to keep it but the clips of the body shaper is very uncomfortable, and I called them requesting a discount because the sales price is overpriced compared to the comfort they promote for its item. If the issue was my fault I would understand but it wasnt. But, with a little trust and expert advice, a Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. Shipment is pending. Here are 8 tips for writing great reviews. The structure of the bra bends in weird ways and digs into your skin quite uncomfortably. Slimmer legs in seconds while compressing thights and flattening the tummy! It is important to be aware of potential risks and to use caution when accessing or engaging with such content. They have a small print return policy and indeed in the very last sentence they mention that panties, even those which can be worn above underwear, are not returnable. I will definitely purchase more. We Offer Expert Advice Its true. it did not take them 14 days to collect my money. Hello Andrea! Date of experience: December Hailing from Latin America, the brand is dedicated to helping women feel confident from the inside out. I purchased a Leonisa body shapewear and the material started bleeding. I return the bra for a full refund. Our personal shoppers can even I want a full refund for my complete order. We keep going back and forth. However, if you still feel indecisive or lost on what The material is top quality and lasts a very long time. Your satisfaction is important to us and we will be forwarding these observations to our merchandising team to see how we can improve these products. Subscribe and get 15% OFF your next purchase.Get on our email list and be the first to know about new arrivals, trends and special offers. Click here to get notifications about new complaints of Leonisa. CLASSIC PANTY - It offers full coverage in the front, back, and sides.If you're looking for the highest coverage possible, this panty was made for you! Congratulations and much success !We'll be see soon!Best Regards!Minerva Jackson, No very happy but i be honest the order was totally different from what I order . Lamentamos sinceramente el inconveniente y nos pondremos en contacto contigo para explicarte nuestras polticas. And Leonisa gets to help the customer choose the perfect BBB is here to help. I finally found bras that compress just enough to make a smooth natural appearance in both the front and the back. Great product! That isnt acceptable customer service. once you describe the goal and what youre looking for, a personal shopper can offer numerous suggestions. Leonisa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Hides cellulite for a smooth look. We have answered your emails informing you that your case is being evaluated for our department in charge. In regards to this case, we inform you that we did not refund her the money because the product arrived at our warehouse dirty; we have established on our website the conditions for exchanges or refunds in our products; which one of them is the item must be in perfect conditions, unworn, if the issue is quality the item needs to be clean; unfortunately, the product did not meet our requirements. This account has been verified by Leonisa customer service / representatives through our verification process. I have made a total of six phone calls to Leonisa about this matter and have not been able to resolve this issue. This offer can't be used with other offers or discounts in the same order. Email them (800) 657-9107. A little pricey but good quality. We will contact you internally to assist you further in this matter. - 2 business day shipping for $12.95 (2nd day air). I am willing to wash the garment and send back for a FULL refund. Second Order100361367389 Purchased April 11 (one compression garment) sent back un-opened April 13, a return Label as the mentioned in their response . We are sorry your experience has not been optimal. I ordered a medium for more support yet it was still too loose and not form fitting. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers. do you spend on average hunting down the perfect garment, only Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. many women just dont know. And very comfortable and flattering underneath my clothes. find the perfect post surgery compression garments. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. After 3 weeks with no updates I reached back out and am now told there is no record of a Shilo label or a return, they cant find my return, and I am waiting for a refund. I bought a shaper for my stomach, back, and thighs. Leonisa designs with a womans curves in mind. However, they are also there to We apologize for any misunderstanding. Here are 8 tips for writing great reviews. Outstanding customer ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Leonisa Customer Service. - 1 business day shipping for $19.95 (next day air). It looks like black tar. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For more details, and to see what shortcuts or tools we provide to get better, faster They received my first return on **** and NOW instead of giving me my money back, sent me a replacement garment, which I did not ask for. It is very easy to purchase the wrong size. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Hello Idalmys! We will contact you immediately to find the best resolution for you. See all questions . As a stylist, Meli tries to surprise women with exactly what they need, giving them confidence. This is not a way to do business, and their level of professionalism (or lack of) was unacceptable. speak to the best of the best of Leonisas personal shoppers. Hello Marsha! They are refusing to refund me and have stated that they are sending me back the item I did not order. wealthy people. We work hard to fulfill all ourcustomers' needs. I ask for a supervisor or manager and of course their conveniently not available. Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. Hello Pilar. feeling utterly pampered and confident in their purchase. Thanks for your review. We have contacted you internally for more information. I did see the item was dirty. Your site NEVER lets me respond. This is my favorite under garment brand. We also ensure all reviews are published without moderation. I called again today and spoke to *******, she sent this email of the items and the refund. Contact Us | Leonisa United States This one is fantastic. Answer it. that when women practice self-love, they look that much more beautiful. Anyone can write a Trustpilot review. body shapes, knowing exactly what styles and cuts of garments will look best on you. See details. Our stylists will not only take the stress away and Calle Nueva 5375 Conchal Santiago de Chile, Chile. Thank you for shopping with us! I am completely disappointed with this company which promotes itself with misinformation and lures customers with incomplete and false advertising. One 4-11-22 I ordered a new one XL order ********, because I was recovering from surgery and would not get a replacement in TIME. The shipping is free and I always receive my order within 5 days. This is ONLY satisfactory WHEN Business sends return LABEL to my email. Alejandra believes You can also write us customercare@leonisa.com and provide us your information (order number and items models to be returned). Anyone can write a Trustpilot review. must also have an understanding of how to pick a well-constructed garment that will flatter particular body Thank you very much for everything, a wonderful experience, despite having almost no time, I received the support of Leonisa's staff. I ordered two compression garments XL and *** on 4-2-2022 order ********. I have purchased MANY items from them over there years and never had a problem until NOW. This super comfy fabric gives you a perfect shape. your figure after delivery, our personal stylists can offer all the assistance a busy mom like you needs. Very good quality, I enjoy this brand because the undies are comfy and cute. In conclusion, I have purchased MANY items from them since 2014, why would I send them back a dirty item with the tags still attached? This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. the case # is ********, spoke with ****. Easy to choose the bathing suit because you give all the information of size and materials. I have ordered several products from this company since 2014 (8 years) and have never had a problem util NOW. Orders placed after 3:00 PM EST will be delivered the second business day. Hello Miss Temily!! Leonisa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. If youre unsure where to start, well introduce you to Helpful (0) Not helpful (0) Report. Check out what 1,006 people have written so far, and share your own experience. LOVE FOR THE PLANET - In every step of production, we take special care to manage water, improve air quality, save energy, and reduce material waste. open the package AFTER I spoke with a supervisor. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. all occasions. This refund corresponds to the returned item from order #********.We kindly ask you to consider the BBB claim and the charge dispute since we have already answered your request.Best regards,Leonisa Customer Service. We would like to clarify that when an order is placed or an email is sent after working hours they are not viewed until the next morning or business day. Webpayment cards processed through e-commerce platforms belonging to www.leonisa.com appeared to have been accessed or acquired without authorization between July 13, 2022 secure the online store and associated customer information. BBB Business Profiles may not be reproduced for sales or promotional purposes. The legs rolled up every time I sat down. Leonisa was founded in Joaquin Eduardo Urrea and Julio Ernesto Urrea. personal shopper will act like a supportive friend whos there to help steer you in the right direction and give However, over the phone, its definitely more about listening and advising you as a friend. We appreciate your feedback. I asked several times to speak to someone else that could expedite it since I'm having surgery and was in need of the garment ASAP. cinchers, Leonisa offers numerous shapewear styles. Thank you for your feedback. Melissa, or Meli, loves fashion and her work at Leonisa, where This offer can't be used with other offers or discounts in the same order. Find out about launches, trends and special offers. I reached out to leonisa about the issue and they gave me a case number and said someone will call me. We are so sorry they did not work out for you. Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. This store appears to be well organized and offers a multitude of garments for health wear. Leonisa website is deemed to be popular and indicating that it receives a high volume of traffic. I was told my refund was issued on 04/14/23. I am not feeling like a loyal customer, I Have referred so many friends to this business because of the product. Luz Maria loves recommending shapewear to women of all ages and sizes and for We will contact you internally to continue assisting you in this matter. I love the material the feel and ever thing I just had to purchase a extender, I have purchase my second Leonisa strap less Bra ,<3. More best-selling I ordered two bras for my recovery after breast reduction surgery. For our customers who want a comfier fit and do not want to feel too tight, we recommend getting 1 to 2 sizes up, especially if it's a firm or moderate compression garment.Panties cannot be returned for hygienic purposes, but if there is a manufacturing or sizing defect, we can make accomodations. black underwear. Hello Rachel! Schedule a 30-minute consultation with one of our personal Shoppers Our personal shoppers are attentive to each customer they meet. personal shoppers, schedule an Wish they had more vibrant colors as I like pink green purple all colors not just basic ones. It was too small and policy doesnt allow returns. Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. Offer is valid from June 5th through June 12th, 2023 at 11:59 PM EST for purchases made on and www.leonisa.com/ only. They toldme toopen the package AFTER I spoke with a supervisor. Hello Alejandro! Only one coupon per order. hourglass figure, each womans body shape is unique. After the call, your personal shopper will stay in touch with you by email, telephone or even a virtual meeting so Before they even begin the process of finding you WHY???? Hours Whatsapp, chat online and calls: 9:00am - 7:00pm EST - Saturday: 9:00am - 2:00pm EST. Shipping to the United States and territories including Puerto Rico, Hawaii, Alaska, and Guam. Whether you plan on having breast surgery, liposuction, a tummy tuck or an arm lift, we can help you find today and get the answers and advice you truly need to feel absolutely stellar. It did not provide the firm support I need in the abdomen area. Here are 8 tips for writing great reviews. Choose Your Country: Our 100% satisfaction guaranteed policy ensures that any product you purchase through Leonisa meets the highest standards. The item must be clean and in perfect condition. I would NEVER send back a dirty garment. Thank you for your feedback. Honest review. Shop sophisticated lingerie, underwear, shapewear, bras, and panties for women, swimwear and men's underwear. Get in Touch with a personal shopper Today As a mommy of 3 these are my go to for everything. currently wearing. No answer. Hello Kathleen! We have answered your emails informing you that could not cancel your purchase because the order was already shipped. I reached out to the company and they resent a new item. Deliveriy on time, super, nice quality but product itself quite uncomfortable under the arm, shoulder beginn and the armsize is too big though I have quite strong arms for my size, I have taken the smallest size. Hi Valentina. Leonisa also offers virtual personal shoppers, where you can get in touch through email, phone See details. We will contact you internally to continue assisting you. in undergarments or clothing. Its now 20/12!!!! Good quality exactly as advertised thought they would be a wee bit more shaping but I might just be delusional cuz I am fat so I dont know why I thought I was gonna look like a I had surgery in these leggings but other than that good product. Companies can ask for reviews via automatic invitations. Use our chat during working hours and well answer you immediately. They said I could wash the garment and pay to send it back to them and they would give me a partial credit. (I had previouslytried onthe garment with underwear). Includes items that are On Sale. Find out about launches, trends and special offers. After it arrived and didnt fit, I used their online chat service to get assistance with setting up a return. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Leonisa, Leonisa earns 91% level of Trustworthiness. . Think about it: How much time Other shoppers need to be made aware of how this merchant conducts business. This could be an indication of a very positive reputation. service and undivided attention. Learn here why you'll fall in love with Leonisa. Orderes placed after 3:00 PM EST will be delivered the third business day. What'sup customer service are very helpful and have amazing follow-up. Hello Ali!! Offers cannot be redeemed for cash and can be modified or discontinued at any time without notice. there are so many options. Just one out of several orders with them now they need a signature. Submit a complaint and get your issue resolved. your Style Confidants. unbelievable. We even offer advice and a compassionate We can even help you select sexy honeymoon lingerie! LOVE FOR OUR CREATIONS - High-tech pieces designed to last a lifetime. Schedule an online stylist appointment to Choose one of the following ways to get in touch with us. It goes against our guidelines to offer incentives for reviews. WebComplaint Details Note that complaint text that is displayed might not represent all complaints filed with BBB. Hi Kathy! Easy to choose the bathing suit because. We will be forwarding your feedback to our merchandising team in order to look into how we can improve our sizing and this bra in particular. Lace undergarments are her favorite type of intimates and she adores Perfect item. HOW CAN I CHANGE THE SIZE? We apologize as well for any inconvenience experienced with the item. Initiallywhen I ordered the items, I ordered two, (one XL and one XXL)I tried on the smaller garment first and it fit. Susana, who also goes by Susi, is a wonderful listener and loves Leonisa Customer Service Representative Job in Norcross, GA You dont make promises or statements that arent true. help you find a proper workout waist We recommend that you do not rely solely on the information presented. It's absolutely the best and most well made garment I have ever worn and was the best choice for my post surgery recovery. particular style of cut or color that you may never have considered. If you are unsatisfied with your purchase for any reason, you have 60 days to return it at no cost to you.When purchasing compression garments, it is important to keep in mind that their purpose is to compress and minimize, which is why they may seem very small and tight. who does that?. Description This *********************************************, International Association of Better Business Bureaus. guiding customers toward an agreeable hue. Ethically and sustainably created in-house in 40 manufacturing plants in the Americas. Excellent without a doubt I will buy it again. Your website did not let me attach pics or respond other than say I reject Case ********. THINGS can happen and for them to respond that there is NO possibility is unacceptable and not good business practice, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF, Leonisa sends me the return label, They DID NOT send mea return Label as the mentioned in their response . I am horrified that they would blame me for dirtying the garment. i would never buy from this company again. Find out how we combat fake reviews. If the item details above arent accurate or complete, we want to know about it. Includes items that are On Sale. Please give us a new opportunity to do it better. In regards to this case, we inform you her that we did not refund the money because the product arrived at our warehouse dirty; we have established on our website the conditions for exchanges or refunds in our products; which one of them is the item must be in perfect conditions, unworn, if the issue is quality the item needs to be clean; unfortunately, the product did not meet our requirements. This will surely increase the credibility of your complaint. Hopefully this will fill the bill. English. At Leonisa, our team of The bras are spectaculars. We want you to leave our free consultation feeling happy with the choices you have made. Leonisas innerwear is #1 in design and technology. We shape our brand and company projects in a responsible and sustainable way. You can find contact details for Leonisa above. Friendly Communication physical store. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt. If you don't love it, send it back! I am asking that The Better Business Bureau stay involved until Business send return label and gives me a full refund. Wed love to answer questions about your purchase or help with your order. Ask a question. Your satisfaction is important to us. Unfortunately cant be returned, maybe I can wear them for Halloween. CONTENTS Written and Fact-Checked Companies can ask for reviews via automatic invitations. I dont live in Santiago. As the majority of this company's products are considered panties, then this Hassle free return policy is to say the least incorrect. First: I tried to cancel the order the same day I placed but was after working hours and it was supposed to receive it first thing in the morning. And more to the point, what can they do for your fashion tastes and style? It has a tar like subject which got onto my skin and was very hard to remove. Her own personal style leans toward comfortable loose clothing Well guide you through the process. Brand expert. Personal shoppers are essentially consultants who can provide individual shoppers with handheld customer HIGH-WAIST - It offers total coverage all around. combine a basic wardrobe with extra details that convey a natural beauty. I printed the label and dropped it off on 2/11. Additionally, we have sent the pre-paid label with the tracking number9202090145703301309521to the customers email. We are sorry your experience has not been optimal. Thank you for your feedback. The post office sent it back to you. Here are Slimmer legs in seconds! The customer receives a tailored shopping experience and leaves SAFETY NOTICE: ComplaintsBoard has analyzed Leonisa and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. We shape our brand and company projects in a responsible and sustainable way. Leonisa Reviews | Read Customer Service Reviews of I just started using the bras. And during a free consultation, well It fit perfectly. Once I tried it on with out underwear, I noticed the gusset was different and felt different. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information. The shorts said they were medium compression but I couldn't get them over my thighs and I'm usually a size 12 in pants. Never received anything. Satisfied with the purchase. Offers cannot be redeemed for cash and can be modified or discontinued at any time without notice. More than likely, you assumed it was for very The above item details were provided by the Target Plus Partner. I would recommend. it werent for BBB that I would be out my money. Offer is subject to change due to returns, cancellations and exchanges, and does not apply to previous purchases. 4 complaints closed in the last 12 months.

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