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People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It is important to know that i have a BS in Nursing, MA in Psychology, and have worked on Phd in Nurse Midwifery. I am very particular about agents and health care company ethics and practices. Comparing btw policies came handy. I have used him in the past for straight-forward insurance quotes but this time there were many potential issues to factor in. per informarci del problema. We are glad that you had a positive experience and our website was easy to select the right plan. Please contact us with the completed information requested above. Today I called Insubuy customer service to ask about covering a travel companion, and the representative was lovely to deal with. If you still need any help, please call him back at your convenience. Surprisingly, they got detailed explanations on technical terms which normally we don't see in many sites or had to google about them or read through plan documents in tiny letters. Insurance - Visitors Insurance I will recommend my friends to contact him for insurence. Thanks. Travel insurance designed to cover you anywhere outside of your home country. She helped me last year and is again helping us this year. For any questions, U.S. based licensed insurance agents are available. 2023 Trustpilot A/S. All rights reserved. I am very appreciative of her customer support. Surprisingly, they got detailed explanations on technical terms which normally we don't see in many sites or had to google about them or read through plan documents in tiny letters. Best service and more choices for insurance and 24/7 service is awesome. How to Find the Best Travel Insurance - NerdWallet My agent - Cristy - could not have been more helpful. I have used him in the past for straight-forward insurance quotes but this time there were many potential issues to factor in. Highly recommend this company, omg!!! Whenever I have any question, I just call their toll free number and they are always available to help with all my questions. Gary Fong has been helpful, knowledgeable and patient with me during the selection and purchase process. The Thai requirements are complicated and Bryon was amazing at helping. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Once again GARY FONG 5stars service. He is absolutely an asset to Insubuy. Bravo! His attention to detail made my day. Insubuy is a single resource for international travel insurance. Comparing btw policies came handy. I have medical insurance that covers me there, but no medical insurance coverage in the United States. He is absolutely an asset to Insubuy. Comparing btw policies came handy. It goes against our guidelines to offer incentives for reviews. Here is when my real ordeal began.In June, I gave a call to Insurance Company to understand if they heard back from Medical Provider. I purchased Travel insurance to Costa Rica for a fraction of the government-sponsored providers. We also ensure all reviews are published without moderation. Always very pleased!! Comparing btw policies came handy. If I can give a negative star, that would be appropriate. She competent and caring, which is a rare combination to find. Victoria Loredo is who helped me buy insurance for my parents. I was told that I (patient) need fill in some claim authorization form and in addition, Provider need to provide Medical record of the patient. I'm a US citizen who resides in an EU country. They also provide a great customer service with their knowledgeable call center agents with any questions on eligibility, coverage and premiums. Do you agree with Insubuy's 4-star rating? Once you have sorted thorugh the minefield of what is covered / not covered under the policies (and there are plenty to choose from) the process of purchasing was easy. Recently, I had an exceptionally positive experience with Insubuy which has prompted me to write this review. Also, I wonder what they did for one full month. They offer good benefits and they are one of the top companies on the market in spite of the pandemic. We are a repeat customer. Insubuy is NOT an insurance company and does not process any claims, as they are processed by the respective insurance company. So to sum it up, I give 5 stars to Insubuy and their customer service for helping me resolve this issue, but I will give 1 star and avoide Safe Travels USA Comprehensive by Trawick International for any future business.Original Review: Complete scam. Bravo! Insubuy Employee Reviews for Customer Service Representative - Indeed He was very kind and spent lot of time going through the options and uggested based on my requirements and parents age/health background. Victoria went above and beyond with assisting me. Please note that the insurance company has a legal obligation to make the payment to the insured, your mother in this case. Caso continue recebendo esta mensagem, Purchasing was instant. He suggested another way to find quotes that all had COVID-19 coverage. Please note that Safe Travels USA Comprehensive is underwritten by Crum & Forster that is rated A Excellent by the A.M. Best, the agency that rates all the insurance companies in the United States. She was calm, friendly, patient and knowledgeable. I truly appreciate the 7/24 customer service of Insubuy. We do not endorse any individuals experiences, and we are not liable or responsible for consequences stemming from your use of the information presented within any individuals experience. We also ensure all reviews are published without moderation. Surprisingly, they got detailed explanations on technical terms which normally we don't see in many sites or had to google about them or read through plan documents in tiny letters. Great customer service! We use dedicated people and clever technology to safeguard our platform. Victoria was so helpful and even stayed late to help us get what we needed. It is important to know that i have a BS in Nursing, MA in Psychology, and have worked on Phd in Nurse Midwifery. This is the same team who had conveniently ignored my documents I had sent multiple times with multiple follow-ups. Victoria went above and beyond with assisting me. It was a pleasure working with him and will contact him again in the future. Normally, I don't use the policy, but I used it to get urgent care on my most recent trip, and it worked perfectly! Thank you for the review and your business. It was an easy and very enjoyable process dealing with you, talk to nyou next year. Visit insubuy.com or call +1 (866) INSUBUY or +1 (972) 985-4400, Insubuy - an insurance broker who genuinely cares for the customer, {{"10/29/2019 04:28 PM EDT" | datelocalize}}. Please note here, every customer service call is a painful experience for us as every time I need to wait for 20-30 mins for one agent to pick up and if you are lucky you get good one. Insubuy can provide insurance to visitors to USA, anyone traveling outside USA, Schengen countries, international student insurance, J1 visa insurance, trip cancellation insurance, group travel insurance and more. She was super nice and very helpful and understood my frustration. Verification can help ensure real people write reviews about real companies. I needed more info to add I called back and got a agent I assume didnt want to work and do his job. Agent Gary Fong was outstanding when I called for the first time inquire he answer all questions and more. Today I called Insubuy customer service to ask about covering a travel companion, and the representative was lovely to deal with. Wish you happy journey. And unlike most other insurance agents/consultants, Victoria is very straightforward and does not believe in aggressively pushing plans on to customers. Since Insubuy is primarily a sales site, my understanding is they take no responsibility for handling claims or for answering other, more detailed question. She is the best representative i have ever spoken too and thank you for her service. an. Please think hard before buying a travel insurance. We have used Insubuy before. They said that they dont know phone and fax number of the provider (can they not google? Companies can ask for reviews via automatic invitations. Please remember that we work for you and not for the insurance company and we will try our best to help you with this. But we will not know that just based on the contents of this review and until we get the necessary documents from you.Insurance industry is heavily regulated and is different from other industries and cant be compared with. He looked over the policies I'd gotten quotes for, and told me which policies didn't have COVID-19 coverage. All my policy information was organized properly in the account, and they guided me to renew it using very little time and steps. Byron was awesome. I am a very happy customer. You can get in touch with us via our contact details on this page or through our contact form below. If I can give a negative star, that would be appropriate. Read Customer Service Reviews of insubuy.com | 5 of 45 - Trustpilot Mother's Day Sales and Deals: Up to 70% OFF! I'm glad I called before I purchased, as John made sure my daughter was eligible for the policy I ended up choosing. She certainly is the reason we purchased our insurance through insubuy! We are a repeat customer. I had an amazing experience when I called to ask a few questions. The agents were very polite and were really there if you need further more clarification. Verification can help ensure real people write reviews about real companies. Went into detail and helped me choose the best plan. Please note that Insubuy is NOT an insurance company and does NOT process your claims. Maggie restored my faith that kind and caring people do exist. Insubuy is a marketplace that works with several insurance companies and your claim is processed by the respective insurance company. envie um e-mail para Both helpful. Have bought two policies from them. By submitting this post, you agree to Terms of Use. Was very helpful and guided me to exactly what I needed. I can't emphasize enough how much peace of mind it gives me to know that I'm actually insured when I travel. He explained me the differences between various plans and what are the advantages and disadvantages. (that you see before you start applying as well), where it is clearly mentioned that the product you are purchasing does not include the coverage in the US. He explained me the differences between various plans and what are the advantages and disadvantages. The Thai requirements are complicated and Bryon was amazing at helping. In addition, there was also a technical issue with my visa letter which she resolved through the IT department, and personally called me to advice me that the issue had been resolved, and sent the corrected visa letter directly to me by email. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. It is not just in your face in the exact manner that you had hoped. Honestly I don't think I would have achieved the purchase if not for his capable handholding. I have been purchasing visitors insurance from her for the past 15 years and she is always happy to provide me all the details patiently and get me right visitors insurance plan for my needs. Insubuy can provide insurance to visitors to USA, anyone traveling outside USA, Schengen countries, international student insurance, J1 visa insurance, trip cancellation insurance, group travel insurance and more. This review is filed against the wrong company. Good service. VisitorsCoverage Insurance for USA visitors, Int'l Travel medical Tokio Marine HCC Medical Insurance Services Group / HCCMIS.com Reviews, Complaints & Contacts | Complaints Board, Page 2. He is efficient when I need some questions to resolve and gave me precise information about the process to renovate my insurance. Click to reveal First Health PPO is owned by Aetna, one of the largest health insurance companies in the US. She made sure that I fully understood the extension and refund process, filing a claim, how to reach her, etc. We use dedicated people and clever technology to safeguard our platform. You are having issues with your claim with International Medical Group (IMG, which is a third party, independent of Insubuy). Genevieve is the most knowledgeable, caring, and informative agent i have ever met. Please complete the following form and we will gladly contact you at your convenience. John was very helpful. This first started of as a cordial conversation when a rude manager joined the call, who started threatening me to remove the review else he wont help me. Karen. Reply in time and clear introduction! Wenn 5 stars. Companies can ask for reviews via automatic invitations. customer calling in January 2021, almost 2 months after joining in mid-Nov 2020. . Byron displayed the professionalism and knowledge that is superior. The invaluable facility to compare plans and buy a suitable one in less than 5 minutes. Thanks Victoria and thanks Insubuy! Gary was absolutely fantastic and helping me sort things out or travel plans changed then I was told to the trip had been canceled so I canceled the policy a few minutes later I was told it had been rescheduled and Gary and abled me to keep the same policy continuing with the same dates. We use dedicated people and clever technology to safeguard our platform. I was better off not taking insurance with this company in the first place. Bought insurance for my son who is travelling to the USA for vocational training. Today's best Insubuy.Com Coupon Code: See All Insubuy.Com's Best-seller. This website uses cookies, some of which are essential for the functionality of the website while others are for improving user experience and personalization. Insubuy is a single resource for international travel insurance. Business Profile for Insubuy, LLC - Better Business Bureau The agent (I didn't get his name) was very helpful, and explained things clearly. Therefore, we followed up with you several times to see where the discrepancy is coming from. Honestly I don't think I would have achieved the purchase if not for his capable handholding. If you have an eligible claim, we can only help you in accordance with laws of the United States (including HIPAA) and the procedures established by the insurance company (IMG). They gave me the advice I required regarding my care received on my trip, and their care was fast and effective. She is very receptive and prompt when it comes to addressing queries. Insubuy is the place to go for any travel & medical insurance needs. scusiamo se questo pu causarti degli inconvenienti. You can email the site owner to let them know you were blocked. On insubuy.com, you can get the instant quotes from multiple companies, compare them side by side and make and instant purchase online. I called to clarify regarding COVID-19 coverage for quarantine which some countries are requiring when traveling. Gary Fong was great just now our getting travel medical insurance for our mother // mother-in-law visiting us in NYC from S. Korea. Service. I will surely stick with INSUBUY in the future! While I was reconsidering to remove the review, his words like "bullying" and "putting a gun" is making me keep the review. Please note that Insubuy is NOT an insurance company and does NOT process your claims. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. For information about your privacy, please read our Privacy Policy and Terms of Use. You indicated that the insurance company Tokio Marine has approved the claims but sent the check in your mother's name who does not have a bank account in the US and you would prefer to receive the check in your name. Thank you immensely to both Josh and Ryan for all their help and their continued support. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Thank you Byron! You can find, usually on the "sample ID card" or other materials. Thank you. On insubuy.com, you can get the instant quotes from multiple companies, compare them side by side and make and instant purchase online. We also ensure all reviews are published without moderation. Spoke with Steven Castro. If I can give a negative star, that would be appropriate. If you believe you are indeed a customer of Insubuy, please call our office at +1 (866) INSUBUY and identify yourself. She helped me last year and is again helping us this year. Was very helpful and guided me to exactly what I needed. She was on call throughout the time and explained me about the different plans and also suggested me a good insurance plan with the benefits that I wanted. Thank you for the review. She competent and caring, which is a rare combination to find. Find out how we combat fake reviews. If I can give a negative star, that would be appropriate. Verification can help ensure real people write reviews about real companies. He explained the difference between the options very well. Not affiliated with any government agency. Please think hard before buying a travel insurance. Anyone can write a Trustpilot review. Ci Insubuy offers simple search criteria on their website and clear results with comparison to buy visitors insurance online. She stayed on the line and walked me through the entire online process and even sent a follow up email with the documents I needed. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Public Relations. Honestly I don't think I would have achieved the purchase if not for his capable handholding. And for all the review i have read, only bad reviews are from those who tried to use the product. Wish you happy journey. By continuing to browse this website, you agree to our use of cookies. I gave them another call later to provider to get the accurate phone/fax details and over another call to Insurance Company, I handed off these details. My son's insurance ended and I was trying to buy another one and I can't get hold of my previous insurance company. Purchasing was instant. Bravo! I'm a US citizen who resides in an EU country. Insubuy has over 22+ years experience and has insured millions of customers. Answered all the questions very patiently and explained nicely. A kind enough agent confirmed a day later over email (only one such instance) that he have reached out to provider and once the insurance company hears back, they will re-process the claim in 30 days. ein Mensch und keine Maschine sind. It is not clear whether you are still looking for help or not and whether you want to discuss your problem with him so that something can be done to help you.UPDATE 10/13/2022:In spite of repeated attempts by the senior vice president of the insurance company, you have not agreed to talk to him. She helped me last year and is again helping us this year. Save up to 90% Insubuy.Com Discounts . Insubuy Travel Insurance Reviews Cecelia Briones was incredibly well informed and helpful when purchasing the trip insurance necessary to travel to Costa Rica. Update review: After I posted my original review (see below), Insubuy went above and beyond to contact the claims department and ensure that a fair review of the claims was done. 8:00 AM - 7:00 PM. Karen. Give Victoria a raise and some additional paid time off (PTO). After you pay the deductible, the plan pays 100% up to the chosen policy maximum. Date of experience: September 30, 2022. Byron is extremely helpful & knowledgeable. INSUBUY - 4200 Mapleshade Ln, Plano, Texas - Insurance - Yelp It goes against our guidelines to offer incentives for reviews. I was facing this issue from quite some time because of this problem I had to call to purchase my insurance every time but she solved my problem and saved ton of my time. Genevieve is the most knowledgeable, caring, and informative agent i have ever met. Insubuy avoided paying even $200 by stating that it is a pre-existing condition when the doctor clearly stated in his notes that it isnt. The email confirmations came through as Brian described. And unlike most other insurance agents/consultants, Victoria is very straightforward and does not believe in aggressively pushing plans on to customers. Lamentamos pelo inconveniente. Thanks Byron, you were most helpful, patient and a wonderful communicator. She picked a policy that supports prevention, curative, and alternative measures..a difficult job. John was very helpful. They offer a great product and Byron P. provided excellent customer service. Insubuy is not an insurance company and is not involved in the claims processing. For any questions, U.S. based licensed insurance agents are available. Insubuy is a single resource for international travel insurance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I paid over $800 and unfortunately had a doctors visit that amounted to $200. Food & Drink. We also ensure all reviews are published without moderation. It was an easy and very enjoyable process dealing with you, talk to nyou next year. I was better off not taking insurance with this company in the first place. Insubuy avoided paying even $200 by stating that it is a pre-existing condition when the doctor clearly stated in his notes that it isn't. I was better off not taking insurance with this company in the first place. Claimed profile. If you continue to see this Quiet, reserved environment. para nos informar sobre o problema. For any questions, U.S. based licensed insurance agents are available. If you had tried to put the Destination = US, the application would have given you an error and not even allowed to go further, but you had chosen your destination as Costa Rica.In other words, it is mentioned several times before and after purchase that US is not included in the product you chose. Relaxed work environment,the staff is very professional, customer care oriented, very knowledgeable. My parents and in-laws have been visiting US for last 5 years and every time I have used Insubuy to insure them for their travel but luckily never had used it. Today I called Insubuy customer service to ask about covering a travel companion, and the representative was lovely to deal with. I am very pleased to know that my comfort level was in the forefront of their assistance as they answered all my questions with the accuracy and expertise that clients appreciate. She made sure that I fully understood the extension and refund process, filing a claim, how to reach her, etc. The plans are flexible with customizable options to fit different travel needs and budgets. Verification can help ensure real people write reviews about real companies. Not the fault of Insubuy, it just takes a lot of time and study, and you don't always get what you think you're getting.Tip: When doing research, try calling the customer service or claims number. Genevieve is the most knowledgeable, caring, and informative agent i have ever met. He explained the difference between the options very well. I'm glad I called before I purchased, as John made sure my daughter was eligible for the policy I ended up choosing. We've never had to use the insurance, but it is very easy to buy it for trips that require international medial coverage. I have medical insurance that covers me there, but no medical insurance coverage in the United States. She is very receptive and prompt when it comes to addressing queries. Visit Website. Whenever I travel to USA from India, insurance is one less thing to worry about because Insubuy.com has both the resources I need1. Insubuy | LinkedIn Onze They offer a great product and Byron P. provided excellent customer service. If you are unlucky, you get "EXTREME" rude ones too. message, contactez-nous l'adresse We also ensure all reviews are published without moderation. We strive to provide all the information to our customers upfront so that they can make an educated decision. Byron is extremely helpful & knowledgeable. Update review: After I posted my original review (see below), Insubuy went above and beyond to contact the claims department and ensure that a fair review of the claims was done. Maggie = RockStar! It was a pleasure working with him and will contact him again in the future. Wir entschuldigen uns fr die Umstnde. Just taken insurance for my Parents travelling to USA from India , Gary Fong has been very supportive and helped is suggesting me to take the right plan that meets my needs both from CVG and Cost point of view. I can't emphasize enough how much peace of mind it gives me to know that I'm actually insured when I travel. On insubuy.com, you can get the instant quotes from multiple companies, compare them side by side and make and instant purchase online. Therefore, if you purchased insurance through Insubuy, and you are having genuine claim issues, please call our office at +1 (866) INSUBUY and ask to speak to a Claim Resolutions Specialist. They have enough options to suit everyone's needs and their customer service is excellent. Thanks again! International Travel Assistance You can visit any provider of your choice and file for reimbursement of eligible medical expenses. Great service by Gary Fong. Replies to negative reviews in < 24 hours. Companies can ask for reviews via automatic invitations. Spoke with Steven Castro. | Read 581-600 Reviews out of 879 Buying travel insurance is not fun for most everyone but having a company like Insubuy that brokers various policies, simplifies selection process and then has people like Byron to walk through every step to insure accuracy and answer any questions is stellar.Great service Byron!! I did not feel pressured nor rushed. I'm glad I called before I purchased, as John made sure my daughter was eligible for the policy I ended up choosing. We've never had to use the insurance, but it is very easy to buy it for trips that require international medial coverage. Press/Media Contacts: Narendra Khatri. With all this pain, I have lost hope now. The service provided by Josh and Ryan.is exemplaryThey respond to questions and concerns with heartfelt compassion and extraordinary knowledge and understanding. Reliable and up to date information that helps me select the right plan2. Pros. Highly recommend using Insuby and speaking with Victoria. verdade. Thank you for having real people to help the process. Meanwhile, I have gotten collection agency warning that if I dont make a payment, this will have impact on the patient's credit and may be denied of future treatments!So, here I am, writing a 1 star review (hope I could give lesser review) for this worst ever insurance company! I'm glad I called before I purchased, as John made sure my daughter was eligible for the policy I ended up choosing. It goes against our guidelines to offer incentives for reviews. She stayed on the line and walked me through the entire online process and even sent a follow up email with the documents I needed. UPDATE: 10/11/2022. I had an amazing experience when I called to ask a few questions. She helped me last year and is again helping us this year. Victoria Loredo is highly qualified customer representative, she is very knowledgeable and helped me to solve my issue. I immediately gave Insurance Company a call to understand the reasoning behind the denial. He was very kind and spent lot of time going through the options and uggested based on my requirements and parents age/health background. I have medical insurance that covers me there, but no medical insurance coverage in the United States. Insubuy has over 22+ years experience and has insured millions of customers. Home Without the legal authorization from your mother to talk to us, the insurance company is legally prohibited from discussing private claims information with us.

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