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I emailed them prior to shipping date to be sure they would be sent out on time, they stated they would be. Upon receiving the dress the quality appeared to be excellent as well as the packaging, I was at first quite impressed! HEIRESS BEVERLY HILLS is a global online fashion destination for fashion-forward pieces designed with love in Beverly Hills, California. When there are pre-orders or a delay on our end, our policy is 14 days from the date of delivery. BBB is here to help. First of all , THEIR SIZING IS OFF!! DO NOT ORDER !!! Tip for consumers:The online shop has a wide range of clothing items to choose from, making it easy to find something for every occasion. Youll never get your stuff and Im letting my blog viewers know not to ever buy from them because it will be a waste of time and money! I'll be a life long customer. Items that are in stock show up as . Save your time, energy, money and sanity and don't shop from these thieves. The material is very bad, I ordered a dress that was over 100 and everything went wrong, the sequins were loose , the material is itchy and the dress showed on the website that it was a champagne colour and it came in a blush pink colour, and also because the material was so itchy my skin started to flare up. i have sent numerous emails, Store order#31670 I am very disappointed as her celebration was marred by this experience. Heiress is a movement in slow fashion and inclusivity. I included multiple pictures of the dress for customer service to review. **************************************************************; We appreciate your time and effort for bringing this to our attention through BBB. Been trying to get a refund for an item I never received for months. Companies can ask for reviews via automatic invitations. A Luxury Womenswear Label Designed in Beverly Hills. . Emailed them at the email on the website, nothing! ALL SALE ITEMS ARE FINAL SALE - THERE ARE NO EXCHANGES OR STORE CREDITS PERMITTED. Awful customer services and a complete scam. Heiress Beverly Hills Write review Ordering Service Pricing Delivery 100% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! In the end they acknowledged the issue with the straps on the Diamant dress and have made changes in the material in order to provide better quality and construction. I hope they continue to improve! DO NOT USE THEM!I ordered a dress for my wife for Christmas. I'll be a life long customer. Please see attached for your reference. The customer service is awful and non-cooperative, and the clothes are so ugly in person for the HIGH PRICE that you pay. Its a poor poor scam clothing brand that shouldnt exist!! Great quality and surprised with how well it fits. Once we receive and inspect the item, if it is within our allocated time frame (of 14 days), we will issue a store credit. The dress ended up coming 12 days after I ordered it although it was supposed to be 3-5. We offer customer service via customerservice@heiressbeverlyhills.com during business hours M-F 9 am - 5 pm EST. Because I didn't realize the quality of it until I actually had it on and was gone for the evening. The order26230 has been fully canceled and refunded on September 28, 2022. It falls apart, its poor made FAST fashion! They refused to refund me even though they had the incorrect sizing posted and were only willing to give store credit. Products used:Black corset satin slip mini dress. We bought two dresses and love them both. Each piece goes through over 10 fitting sessions on individuals of all different shapes/sizes to ensure a perfect fit on everyone. This company is a fraud. At this point, my birthday was near and I ended up just cutting the tag and wearing the dress, adjusting it all night. Most of the clothes are in stock and I will definitely pay attention to if it says pre-order now vs add to cart in the future. I contacted customer service and was told this:Thanks so much for your email and patience. I believe they are based out of Miami or South Florida, further perpetuating the saying A sunny place for shady people. The customer service will reply to your email maybe once a week if you are lucky, and they will never ship the stuff to you. They will not get away with this, this story may very well be an American Greed episode one day! Heiress Beverly Hills has a rating of 3.67 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Ordered six items totaling roughly $300 on May 27 and I STILL havent received any information about my order. the straps are not attached, I just received my black pants order, but unfortunely is my wrong size, i got x-small and i need a 'm' not sure, if tstreches or not, please, tell me, Hi, i just received anoreder that i placed, is apair of black pants, but i got the wrong size, wich is xxsmall, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Most of the clothes are in stock and I will definitely pay attention to if it says pre-order now vs add to cart in the future. Their clothes always fit me well, the material is of good quality and very chic and fashionable. Heiress has become my ultimate go-to brand, and I highly recommend it to all the ladies out there! Less than half of what I paid and was told Id be refunded. Please note: items take up to 10 business days to be processed at our warehouse once they are returned. OUR FOUNDER: HAILEY WEINER In 2020, Hailey Weiner founded HEIRESS BEVERLY HILLS. Pre-order dates are accurate 99% of the time, but they are estimates. heiressbeverlyhills.com PRE-ORDERS ON YOUR FAVORITES JUST OPENED GET YOURS BEFORE IT'S GONE AGAIN! This content was issued through the press release distribution service at Newswire.com. Therefore, you are unable to meet their 14 day policy. Thanks and have a great day! The shipping method used is the shipping method once the item is back in stock. Find out how we combat fake reviews. Items that are in stock show up as regularly, items that are pre-orders have a pre-order button on the product page instead, with an estimated ship date. Go to Revolve they stand by their products and have exceptional customer service! The order was placed on December 31st, and was shipped on January 5th. i did recieve one of the items months ago and it was garbage material. Orders cannot be cancelled and sizes cannot be changed within a 1 hour window of placing your order. Shes also using factories with no workers rights and child labor. Customer Reviews are not used in the calculation of BBB Rating. All items are designed in-house by a talented team of designers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It fit so well and the craftmanship was amazing! Made so cheaply and ugly, your grandmom will cry. Suggested companies are based on peoples browsing tendencies. It fit so well and the craftmanship was amazing! Which I replied that I will no longer need or want there merchandise as I needed it before September 30th. I ask for a refund on my card because when I checked the dress has not even been shipped out. We offer multiple shipping methods including DHL, 2-3 day UPS Ground, & UPS 2 Day Shipping. Here are 8 tips for writing great reviews. I usually have a very hard time finding clothing that fits me properly, that doesn't need to be altered (which is why it says she created the brand). I ordered a dress with this company three weeks ago with overnight shipping and according to the **** there is no evidence this dress was ever shipped out. The dress was beautiful and I'm looking forward to trying again. They said they cannot refund me because the dress us now out of stock and in pre-order. If you live outside of the US: You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. See details. I apologize for not getting back to you sooner.The demand for our products has been out of control recently and we're selling out of products faster than we could've ever imagined. I understand shipping may be out of their hands, but their tracker showed that it was sitting at their facility for an extended period of time and when I inquired about the shipment status, a customer service rep took over a week to respond to me. Track Order Status Order NumberTracking Number Order Number Email or phone number Track Tracking Number Track Powered by AfterShip Terms Privacy I am Done here. This New Brand Is About to Be Everywhere - Heiress Beverly Hills Hires Experience the Heiress difference in Quality & Fit. We followed the size guide and she was, in fact, in the correct size. We use dedicated people and clever technology to safeguard our platform. They need to get sued. Their story is inspiring and it's much needed in this day and age to have a brand that focuses on quality and fit in a world of so much fast fashion. a. I ordered 2 medium dresses: one fits perfectly but the quality is very poor, the 2d one fits like a shirt. BEVERLY HILLS, Calif., Sept. 03, 2021 (GLOBE NEWSWIRE) -- Heiress Beverly Hills just announced they will be becoming size inclusive in their FW22 collection with sizes ranging from XXS-XXL. Experience the Heiress difference in Quality & Fit. Each piece is made by hand and cut from the most luxurious fabrics. I can't complain because I love supporting small brands and when the clothing arrived, it was completely worth it. WORST company I have ever made the mistake of purchasing from, will never get your money back (no refund policy even though they never even send your items) and will never receive your items. Heiress Beverly Hills charged me $188 on 10-06-22 for a dress that was expected to ship on 10-15-22. No alterations needed. It goes against our guidelines to offer incentives for reviews. There was initially some misunderstanding and I was not receiving correspondence or the exchange gift certificate. I am being rather clear, my reasoning makes sense and the business had incorrect sizing listed. Heiressbeverlyhills, Mussecco, and Mussier are owned by Hailey Wein or whatever her name is and you don't get your money's worth. I am Done here. Products used:Items fell apart 30 minutes into first wear. . Dont fall for thisshe uses the photos and buys bulk inventory from AliExpress/AliBaba and tries to act like she had collaborations with designers on her collections, but she is actually purchasing the Chinese knock off. I ordered a dress in a size medium from the website on March 24, 2023 and got the item in the mail on March 30, ****. I can't complain because I love supporting small brands and when the clothing arrived, it was completely worth it. The site honestly needs to be taken down, absolute waste of money. Its a poor poor scam clothing brand that shouldnt exist!! She says it's slow fashion but it's actually really cheap materials that look like they were made under forced and underpaid labour. We are required to wait 20 business days before a missing package can be tagged as lost for us to file a claim. With no specific information about my order, luckily I paid through PayPal and was able to get a full refund immediately after filing a case. We use dedicated people and clever technology to safeguard our platform. This company responds to reviews on average within 3 days. This reliability is priceless to me. FREE 2-3 DAY SHIPPING on all orders over $300 in the US, OVERNIGHT SHIPPING now available at checkout. Heiressbeverlyhills Reviews 13 Average 3.1 www.heiressbeverlyhills.com Visit this website Write a review 3.1 13 total Sort: Kiarra Hotchkis 1 review US Apr 2, 2023 Thanks love the clothes. That experience is invaluable to me. Never again. Instead of celebrating at the rooftop bar watching the sunset as planned, my daughter was in her hotel room desperately trying to salvage the dress and temporarily stitch the strap back on. Even delivered right to my door.Good quality and great service.". Theyre stealing from their customers. When there are pre-orders or a delay on our end, our policy is 14 days from the date of delivery. They responded by sending me to the same portal, completely missing the message. For girls who get it. This company is a fraud. The shipment was promptly dispatched and arrived within a few days. I wore the corset because I didnt realize the quality of it until I actually had it on and was gone for the evening. she would like to exchange different dress, Store order# 31670 Once transactions was completed I entered my web account yo realize I had been charged for the full price of the dress again. @2:55 PM Paid $10 *TANDARD (3-5 BU*INE** DAY*)Have only received the confirmation emails.It is now 7 business days and the items have not shipped. It goes against our guidelines to offer incentives for reviews. if you write a bad review on their Instagram they will simply block you if you msg their unprofessional liar owner hailey she will start mumbling about her other brand. This company is certainly on track to continue growing and expanding rapidly with a reported FW22 collection inspired by the Runway. Absolutely awful store. Be sure to read the coupon's instructions on this page to ensure you apply it correctly. Order #*****.On 10-23-22, I emailed to have the order cancelled as I had not received the dress and the event that the dress was for had now passed.10-24-22, they apologized for the delay in shipping, mentioning warehouse issues and told me they could cancel the shipment and issue store credit. Now they will not give me my money back. Now when I contact them through the site there is a mail delivery service error. After reading several reviews on this site, (which I wish I had seen in advance) several others have returned item at THEIR own expense with equally poor outcomes! As stated in our termsOur return policy covers either an exchange or a gift card when you return your order within 14 days. Used 120 times. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Every promotional code displayed on this table has been hand-verified by multiple members of our community. As to order delivery, it may take up to 5 business days processing an order as stated in our website. Thanks for bringing this to our attention. I bought this item through Instagram and was really excited now I'm out 75$. It goes against our guidelines to offer incentives for reviews. You are the shittest company ever!! **************************************************************; 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tip for consumers:Clothing apparel fashion enthisiasists, Products used:Black Diamante Strap Cutout Mini Dress. If you select 2 day shipping on a pre-order item, it only affects how soon it will be shipped after it comes back in stock. Now I have an email saying the dress is out of stock and they would notify me when it comes in. They will not respond to emails or attempts to contact them. Horrible. I like supporting slow fashion companies and Heiress does a great job at that. Get to know the best shop place your (online) order. We don't restock all of our designs! BBB is here to help. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Backed by the National Science Foundation, I spent over $170 on this company.very awful. Even delivered right to my door. Finally, clothes that sculpt and shape your body. Knoji is a social discussion platform that's 100% free to use. Trash product.6. If I could give them zero stars I would, and it is truly so unfortunate because their items are so beautiful. As a matter of policy, BBB does not endorse any product, service or business. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive had the worst customer service Ive ever experienced and I have told ****/customer service that I would like to speak to a higher up several times and gave my phone number also, but have only ever heard back from **** restating the hour cancellation policy and not addressing my shipping delay frustration or desire to speak with anyone else.I want a full refund. !THIS BUSINESS IS A SCAM!!!!!!!!!!!!!!!!!! Terrible business I wish I could give 0 stars. $36.99 $223. Heiress Beverly Hills Reviews USA 2023 Even delivered right to my door.Good quality and great service.". BEWARE POOR QUALITY EVEN WORSE CUSTOMER SERVICE! A few days after my birthday they emailed back saying they would allow an exchange for this special circumstance but only if the tag was still onEDIT: They responded to this comment by saying the return period is 14 days from delivery but per their website, "For orders in the US, we offer store credit and exchanges within a 14 day period of your PURCHASE. In no way am I at fault, the only resolution Im willing to accept is a full refund. Please You guys be carefull with This side they have stolen my money! DO NOT I repeat DO NOT purchase from this company The quality is unacceptable and falls apart. Tried DM'ing them on instagram, no answer. They have consistently promised me updates - but have never actually given me the status of my order. They do not stand by their product, which they grossly market on social media as "high quality fabrics and construction, with a fit so good, that it feels custom made, just for you." Do yourself a favor and just buy elsewhere. They need to get sued. The customer service response was the tag was removed we cant accept return. Even stuff from Aliexpress looks better, and their owner Hailey or however is her name is an absolute liar and a robber! Each piece is made by hand and cut from the most luxurious fabrics. It's incredibly challenging to find clothes that fit me perfectly, but Heiress is the exception. Please email customerservice@Heiressbeverlyhills.com on a new thread and they will always answer within 48 hours :). View in Dark Mode. Sincerely,*************************************. Once you are issued a return label, you must send back the item within 5 business days of receiving the return label, or the request will not be granted. Our return policy is that all items must be returned within 14 days from delivery. I also contacted the merchant asking if they could send the clothes all in one go because I kept having to pay import tax, and I got a vague dumb reply saying their items ship as soon as they're ready. If more than 14 days have gone by since your purchase, unfortunately we can't offer you a store credit or exchange.". They only accept a return within 14 days for store credit. Save up to 30% on new & used Heiress Beverly Hills listings at eBay. Submitted a message through the "contact us" portal, silence. They do not stand by their product, which they grossly market on social media as "high quality fabrics and construction, with a fit so good, that it feels custom made, just for you." Heiress is reported to have over 10 fitting sessions on each item they release, to ensure a perfect fit on the average consumer rather than just fit models. she was charged $12 to return the dress back to us which is clearly stated in our Shipping and returns policy. TRACK YOUR ORDER. Pre-Orders on Your Favorite Heiress Designs Just Opened. i suspect my package is lost, I need to exchange two items and cannot contact anyone for a return authorization. TERRIBLE. I read online that they are environmentally friendly and only produce their clothing in limited batches which is why they open up pre-order, to prevent over production. I highly recommend this online store. Upon checking, the customer did not provide her email address, hence, she did not receive any confirmation. I was guaranteed the item would be shipped within 2 to 3 business days. Additionally, we were highly satisfied with the service we received. All businesses have different return and cancellation policies and it's the customers responsibility to read them before submitting an order. my daughter received a damaged dress with the straps not attached. We're environmentally friendly & only produce limited batches of our designs. BBB Business Profiles generally cover a three-year reporting period. - Resolution: The gift card has been sent to the customer's email address and I have also added a $20 credit as an appreciation gift for your patience and understanding. Excellent craftsmanship and pleasantly surprised by the perfect fit. Gain trust and grow your business with customer reviews. Track Your Order - Heiress Beverly Hills Most of the clothes are in stock and I will definitely pay attention to if it says pre-order now vs add to cart in the future. We offered a reshipment to the customer, however, we have not received a response. Last used 6d ago. Save yourself yall. I've made an ordered of over 300 pounds almost a year and a half ago now and still haven't received it!! We are apologize for the inconvenience. Two of the items in your order which are the * Black halter crop top and * Black cutout crop top currently sold out and we don't have any updates yet as to when new stocks will arrive.The rest of your orders are available and I can ship them to you right now. Verified HeiressBeverlyHills.com promo codes. DISGUSTING!! BEVERLY HILLS, Calif., September 3, 2021 (Newswire.com) - Heiress Beverly Hills just announced they will be becoming size inclusive in their FW22 collection with sizes ranging from XXS-XXL. I ordered 3 dresses and did not get them, no customer service. it is extremely difficult to reach them by email? Do not order from them!!! Here are 8 tips for writing great reviews. The dress ended up coming 12 days after I ordered it although it was supposed to be 3-5. You're better off buying something off of Amazon than this store. BBB is here to help. We have over. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I wore the corset because I didnt realize the quality of it until I actually had it on and was gone for the evening. We followed the size guide and she was, in fact, in the correct size. Terrible customer service who don't even answer properly, terrible prices for clothes made so carelessly and from cheap material. Heiress has grown rapidly due to their reputation for the quality & fit of their pieces. I have seen on this site several other complaints of the exact same problem with this dress falling apart! I know the founder and she's very tiny, I have a similar body shape and am also a size 00 so I thought if it fits her I would give the brand a try. She has grown the company rapidly over the past year and the upcoming FW22 collection will be something to keep an eye on. Please be assured we are here to help. HEIRESS BEVERLY HILLS is a global online fashion destination for fashion-forward pieces designed with love in Beverly Hills, California. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. They should have read the terms and conditions first before making a purchase. Complaints for Heiress Beverly Hills - Better Business Bureau c. We can issue a full refund. Companies can ask for reviews via automatic invitations. LIMITED QUANTITIES - OUR DROPS ALWAYS SELL OUT, HURRY & SHOP!

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