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Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on. If you have any questions about our Privacy Policy or if you have a complaint, please contact us with your concerns and we will endeavour to respond to your request within 30 days. Rewards cannot be redeemed in conjunction with a Team Member or VIP discount or in selected promotions. As always, our people and customers are our first priority. If you have used a voucher to purchase multiple items, your voucher will be split across the items purchased, therefore any returns will have the value adjusted accordingly. Online orders, including Click & Collect can be returned via post. Please turn it on so that you can experience the full capabilities of this site. Returns Process. Please select this checkbox if you do not wish to receive marketing communications from Zendesk. 3-6 business days: All other US States. Marketing, PR or Blogger Enquiry. Being a member of Cotton On & Co. If you can't find the answer to your query, you can contact our customer service team 24/7 by clicking the red chat/help icon on the bottom right side of your screen. For several years, banks have been handling more and more customer service requests with chatbots, often with female-sounding names like Sandi for Santander, Amy from HSBC, or Eno at Capital One. Once your order has been dispatched from our warehouse, you will receive an email with your tracking number. Orders containing b. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items. One account valid per person. Earn a $5 voucher for every $50 you spend, excluding sale items (this is cumulative so its up to you you can spend $50 once or $10 across five different shops, both in-store or online and youll get your reward emailed once you hit $50). *Points not earned on sale items, donations or gift cards. If you complete the sign-up process in store you will receive your card there and then. This information can include your IP address, browser type, access times and/or referring website addresses. If your order is placed on a Californian Public Holiday it will not be processed and dispatched until the next business day. Looking for a Microsoft Customer care service number where I can talk to a representative. To sign up via SMS, all we need is for you to text your first name and email address to 268866 (COTTON). 2-3 business days: Arizona, Utah or California. There are a few ways to contact Microsoft Outlook customer service. When shopping online, you must reach the free shipping threshold after any perks voucher or discount has been applied. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. Customer Service Contact Info We may be able to answer your query with one of our Help Centre articles. "They can go in each morning and pinpoint . We extend this acknowledgement and respect to all First Nations peoples as the Original Custodians of the land upon which we live and work and appreciate the thousands of years they have cared for and preserved this countrys lands, waters and culture. Youll need your order number from your Order Confirmation Email. Rakuten may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purpose, such as personalization of offers or advertisements, analytics about how you engage with websites or ads, and other commercial purposes. Learn how to use Zendesk and prove your expertise, Connect, learn, and engage with Zendesk users, Get hands-on help, dedicated support or expert guidance, How to locate or become a Zendesk partner. If your personal information is incorrect or you wish us to delete it or transfer it to another entity identified by you, you can unsubscribe online, contact our customer relations team (via chat, email or our toll-free number) or contact our Privacy Officer using the details below. WHEN AND HOW DO WE COLLECT YOUR PERSONAL INFORMATION? I haven't received a shipping confirmation or tracking number for my order. 4-7 business days: All other US States (excluding Alaska & Hawaii). Established in 1991, The Cotton On Group now employs 22,000 people and operates over 1,700 retail stores in 20 countries, in addition to their online business. (888) 742-5877. In-store purchases cannot be returned via Post. We reserve the right to modify, refuse or terminate a members account (but only if we really had to as we really want you to enjoy all of these extra benefits!). Multibrand has been key in helping to avoid the creation of new silos of customer service. Contact Us & General Info - How can we help you? - Cotton On For example, we may do this when you click on a link from our website(s) or visit a website which displays our advertisements. We do not knowingly collect personal information from children under 13. Australia, Level 6, Office Tower One, If your order is placed on a Public Holiday it will not be processed and despatched until the next business day. 16511 Trojan Way, La Mirada, CA 90638, USA +1 888 719 9755 . WHAT IF YOU DONT WANT TO RECEIVE ANY FURTHER COMMUNICATIONS FROM US? This includes but is not limited to any delay caused by an incorrect shipping address being provided to us. (AP Photo/Jacquelyn Martin, File), Connect with the definitive source for global and local news. If you complete the sign-up process online, just pop into store and present your ID card and we will organise your card for you. Along the way, it made sense to separate customer service between the in-store and online experiences and to move tickets between support teams around the world, chasing the sun. WHAT IF YOU DONT WANT US TO COLLECT YOUR PERSONAL INFORMATION? You can update your preferences or unsubscribe at any time. Unfortunately you won't earn points when purchasing a gift card, but you will earn points when you pay using a gift card. Points cannot be earned on sale items, donations & gift cards. Read More Policy When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. How it works Payday Rewards For every $50 you spend in store or online across all five brands - Cotton On, Cotton On Body, Cotton On Kids, Rubi and Typo (this excludes any items on sale as well as the purchase of gift cards and any shipping costs for online deliveries) and you will receive a $5 shopping reward. Please note we cannot ship to a PO Box. 1341 Dandenong Road, For media, public relations or marketing enquiries, you can email the PR team via: pr@cottonon.com.au. We've listed the most commonly asked questions below! If the vouchers have already been used before you return the item, the equivalent amount of points earned from that item will be removed from your perks account (this may result in your perks account balance being in negative). How are you looking after your employees in the Distribution Centre? Initially bank chatbots were used to for basic inquiries, like changing a customers address or phone number, or telling a customer where the nearest branch is or what the routing number might be on their account. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so. You can: Call the Microsoft support number: 1-850-610-1007. Our UPS Customer Center in BROWNSVILLE, TX, provides customers with full-service packaging services and convenient hours to handle any last-minute shipping needs. Shop stylish Women's, Men's, Kid's, Baby clothes, accessories & more. Alternatively. By joining Cotton On & Co. Cotton On & Co. Returns Returns Returns FAQ Returns Frequently Asked Questions (FAQ) What is your returns policy? The voucher you used will be forfeit and our in store teams are unable to reinstate points on your membership at the time of the return. It looks like we are experiencing a technical problem, please try again later. We also ask you for your date of birth to determine you are over the age of 13 (anyone 13 and under isn't eligible to join, sorry!) It looks like we are experiencing a technical problem, please try again later. FREE delivery is a limited promotion and only available on orders sent via Standard Delivery within the US or Canada. These include providing hand sanitisers and personal protective equipment, high hygiene and cleaning standards, and split working hours to reduce employee contact. Cotton On Group Corporate Website. Contact Us & General Info - How can we help you? - Cotton On Thats why the company is actively aligning their teams to respond to any customer, anytime, anyhow, with extra emphasis on being able to quickly respond in the channel the customer used. Website: www.cottonon.com Allow up to 14 business days for orders containing a personalized item. They can go in each morning and pinpoint issues, and start asking the right questions, he said. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website. Auckland, LP 9 Waterfall Logistics Precinct, North Geelong, VIC 3215 Want to know the best part? Customer Service Contact Details The answer to most of our frequently asked questions can be found here in our help centre. Just follow the returns process above in-store or online. Perks allows you to reap rewards across five brands - Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes and Typo. When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. 2023 United Parcel Service of America, Inc. All rights reserved. 12 Andar JD Das Accias So Paulo/sp CEP 04707-000 Please check with your country's customs service if you need more information. All orders are subject to availability of items at the time of dispatch. Standard shipping only on orders containing personalized items. The Cotton On Group Customer Service Story | Zendesk Customer Service You can contact our customer service team via chat by clicking the red chat/help icon on the bottom right side of your screen. Free Shipping Available* Ts & Cs Apply Products purchased from any Cotton On Group retail or online store can be returned at any time by the customer with proof of purchase; The items must not be underwear, earrings, cosmetics, third party brands, charity items, seconds, samples, customised personalised items or gift cards; We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product. Click & Collect available. To have everything up and running in one instance just makes the way we operate so much easier, he said. For purposes of compliance with the California Consumer Privacy Act, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures: HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION? For corporate information, please visit us at cottonongroup.com.au. Please turn it on so that you can experience the full capabilities of this site. Protecting your privacy and the confidentiality of your personal information is very important to us. While most orders will arrive earlier, we want to be upfront about what to expect. All our stores across the Cotton On Group are open. If you are a vendor or supplier interested in letting us know about your products or services, please email our production team. In-store purchases cannot be returned via Post. Once you receive your tracking number you can track it online via the link below: You may request access to your personal information we have by contacting our customer relations team (via chat, email or our toll-free number) or Privacy Officer. Please ensure you meet the conditions outlined in our Policy below. South Africa, Av. You must present your rewards card, digital card or photo ID at the counter in-store, along with your perks rewards voucher to redeem your reward. Shipping charges and minimum order are subject to change at any time. Need 850 610 1007 Microsoft customer care service number The answer to most of our frequently asked questions can be found here in our help centre. 1-2 business days: Arizona, Utah or California. Sorry, but team members employed by the Cotton On Group and our VIP members are not eligible to join. Sorry! Some of our suppliers, who provide services to us, may be located overseas and at present we have servers in Australia, Singapore and the USA hosting our website(s). Please turn it on so that you can experience the full capabilities of this site. Exchanges can only be made in-store. Orders received weekdays before 2pm PST will be shipped the same day. Refunds are not available in-store for payments made via Klarna. How can I track the delivery of my order? If you used a voucher when you made your purchase the total amount you paid will have been reduced. Or contact us via Facebook and Twitter. The CFPB estimates that roughly four out of every 10 Americans interacted with a bank chatbot last year, a figure they expect will grow. Your browser's Javascript functionality is turned off. Alternatively, you can call us on +60 16 299 2144 between 9 am and 6 pm. This Privacy Policy may change from time to time and is available on our website. The Cotton On Group is proud to be an Australian business born on Wadawurrung Country, on which our Global Support Centre is located. Address: 16511 Trojan Way La Mirada, CA, 90638-5902 United States See other locations Phone: ? Contact Us & General Info - Cotton On South Africa This is exclusively for our customers who dont get to enjoy all the other benefits of working with us. SUPPORT CENTRES - Cotton on Group This Privacy Policy applies to Cotton On Australia Pty Ltd (ABN 13 634 090 083), Cotton On USA Incandall of their related entities and brands in the U.S. (referred to in this document as "we", "us" or "our"), including our U.S.-based businesses Cotton On, Cotton On Body, CO. by Cotton On, Free by Cotton On, Cotton On Kids, Rubi Shoes and Typo. Please ensure you meet the conditions outlined in our Policy (below). UPS Customer Center in BROWNSVILLE - UPS Locations 14 Shepherd Court, North Geelong, VIC 3215 Australia +61 3 5277 7000. reception@cottonon.com.au. Customers in a time crunch can also easily print mobile shipping labels and create new shipments from our self-service kiosks. Brazil, Central Working Shoreditch, Thank you for subscribing to our email communication. I can ring up our account manager at any time and hes always good for a chat. Vouchers cannot be redeemed against shipping costs. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on (. Contact Us - How can we help you? - Cotton On We have appropriate measure in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. Copyright 1994- A Microsoft operating system that runs on personal computers and tablets. If you do not wish to use the internet to transmit personal information you can mail or phone the Privacy Officer using the details below. Depending on the value of your order and the destination country, you may be charged import or customs charges. You will receive exclusive offers and information about sale previews and new launches. When you contact Microsoft customer support, be sure to have the following information ready: Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line. Sorry! FREE shipping is automatically applied at checkout when your order is over the specified threshold before tax. From headquarters in North Geelong, Australia, Wallace also appreciates that Multibrand has eliminated the need to make updates on each brands instance of Support. Alternatively, you can call us on +64 9 887 9378 between 9am and 6pm. If you earned rewards points when making your purchase these points will be taken off your balance when making your return. Sorry! Customer Service Contact Info - How can we help you? We also have procedures in place to deal with any suspected data security breach. Find your nearest Cotton On store location. Contact Us - How can we help you? Joining is easy (and free)! Please use a street address when placing your order to avoid delays. Our full-service packaging services in BROWNSVILLE help to create a simple, convenient experience for each customer who visits our UPS Customer Care Center. TX 78521, Self-Service UPS Shipping, Drop Off and Hold for Pick up services, Create a New Shipment with Self-Service Kiosk. Contact Us & General Info - How can we help you? - Cotton On Perks program is for personal shopping only sorry businesses & wholesalers, vouchers will only be issued to those we deem to be legitimate personal customers. If firms poorly deploy these services, theres a lot of risk for widespread customer harm, said Rohit Chopra, director of the CFPB, in an interview with The Associated Press. At the Cotton On Group, the environments in which our products are made, the people who make them and the materials used are incredibly important to us, and form a critical part of our commitment t. Read More. You will receive an email with your tracking number on the day you place your order if ordering before 1pm on a business day or the next business day if placed after 1 pm or on a weekend. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). A minimum spend of $15 must be reached in order to redeem each voucher. We will meet our legal obligations in the country in which the products were purchased. We will send you an email when you are entitled to a reward. In the event that a child under 13 tries to sign up to our databases, we will block that sign up.

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